My UK Amazon Seller account has been deactivated. Underneath the Reactivate Your Account button is a notice which states "Your submission is required". When I click on this, I'm taken to a page with my Identity Information on it. Everything seems to be perfectly in order with that. There are two Submit for Verification buttons, but nothing happens when I click on either of them no matter which browser I use. I am unable to contact customer support as all options seem to have been removed. How can I reactivate my account, or at least speak to a human who might be able to help?

Hello everyone,

I’m reaching out in hopes of getting some assistance with an issue I've been facing.

My Amazon seller account was recently deactivated because I failed to provide identity verification during the video authentication process. However, I never received any email requesting me to complete this identity verification, so I was unaware that I needed to take action, which led to my account being deactivated.

I've followed the instructions provided by Amazon and tried to submit an appeal through the "Account Health" page in Seller Central, but I still can't seem to complete the process. It seems like the system isn't allowing me to submit additional information or resend the identity verification email.

I have also attempted to contact Amazon Seller Support, but so far, I haven't received a solution that works.

Has anyone else encountered a similar issue? How did you resolve it? If any Amazon representatives see this post, I would appreciate your help in reactivating my account or providing further guidance on how to proceed.

Thank you very much!

my account has been deactivated - i received a notificaion by email about an issue with the asin on a product that was a second hand item and was not actually listed for sale -i was unable to find any way to contact amazon in my account and now they have deactivated my account. I am unable ti submit a new case log to try and get help - there is no way for me to reactivate - what can i do? I note on another query on this an amazon staff member replied to the person saying to use the call me now button under account health but i cant find this in my account - can anyone help please?