Missing inventory for 1 month - no response on seller central.
Hi there,
I have a shipment where 200 units are missing - the shipment is now closed, and I have submitted documentation to investigate it. However I get no responses on any of the cases regarding this. I have filed a separate discussion here regarding this issue and another one regarding reimbursement. The reimubursement issue is being looked into by the esclaation team on a new case, however the missing 200 packs seems to have been overlooked - so I"m starting a new discussion here.
Can someone help?
Missing shipment ID: FBA15LBZRVN9
Missing ASIN (200 units): FBA15LBZRVN9
CASE IDs
12160538462
12141482952
Missing inventory for 1 month - no response on seller central.
Hi there,
I have a shipment where 200 units are missing - the shipment is now closed, and I have submitted documentation to investigate it. However I get no responses on any of the cases regarding this. I have filed a separate discussion here regarding this issue and another one regarding reimbursement. The reimubursement issue is being looked into by the esclaation team on a new case, however the missing 200 packs seems to have been overlooked - so I"m starting a new discussion here.
Can someone help?
Missing shipment ID: FBA15LBZRVN9
Missing ASIN (200 units): FBA15LBZRVN9
CASE IDs
12160538462
12141482952
15 replies
Angie_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Thank you for bringing this to our attention!
I reviewed your cases and confirmed both are older than 25 days. Unfortunately, we cannot request re-investigation if the newest answer from seller support is older than 20 days.
Right now, our recommendation would be to create a new case to request escalation of your situation. Make sure you are providing both old cases without resolution and all the relevant documentation for investigation.
If you need more assistance with the situation, please share with us the newest case.
— Angie
