Can a customer use a postman`s imagine without his permission.
Hi all,
Can a customer use a postman`s imagine without his permission? A customer has been scanned and the delivery was made. However, when I produced the evidence of delivery. Then the customer stated order was delivered. With ONE product missing parts missing.
She also uploaded an image of her postman(?) holding a letters in his hand. Scribbled across the imagine in red pointing at his hand "look his got a black bag"
You cannot see the customer`s address nor the actual RM48 item. It`s a door cam pic so a little blurry. You make out the guy`s face though.
All the picture proves i she had a delivery. In no way does it prove it`s missing parts. According to RM we sent as one large letter. I think the order were made at the same time.
I am going to part offer her a part refund or part replace.
However, I am somewhat uncomfortable and wonder about the data protection element. Does the postman want his imagine, or indeed if the customer does the same again and there are young school children walking pass.
I don`t want to sound too PC, but I am a person who follows Amazon policy and heck maybe the postman does not want his imagine over amazon.
Maybe one of the AZ mods. could give me some help.
I hope, I am not coming across too foolish, any thoughts would be helpful,
Thanks.
Seller_ZJhFeE3tNKzfh
It probably is infringing on data protection somewhere sure - but I'm not really sure who you would report it to? You could probably report the message to amazon - but highly doubt anything would be done with it.
Seller_kKOdRZuhZIPPS
If it were me, I'd just ignore the photo - Amazon wont care.
Seller_mS10UjVYuuGor
To put this in perspective the postman's image isn't 'over Amazon' it was only sent to you (pointless though it maybe to prove the customers case).
Should the customer have sought the post person's permission first? probably, but equally do you know for sure that they don't have his permission?
Being captured on doorbell cameras will happen many times a day to post people.
The only law relating to doorbell cameras is that they don't overlook others private spaces, such as looking through their windows. Capturing people of any age walking past is not a crime, in fact if anything happened to anyone walking past the first thing the police would be asking for is the door cam footage.
Seller_40ozsHlGqPuEL
Thank you,
I thought this may be case. I was concerned about the Amazon policy (if they have one).
I just find it somewhat thoughtless of someone doing this in the first place. Concerning, if nt permission was given. Maybe the postman does not care.
I will offer her a part refund, and hopefully she moves on.
Cheers
Seller_DfMOm9tgJKAex
as its not being posted everywhere.. just send in messages, and the postman is fully dressed and not doing anything improper there is little that can be done.
he will be captured 000's of times a day by camera's doing his job.. 40% of videos on YouTube would be removed if there were an issue..
the only time the postman could make an issue would be if the image is of him on someone else's private property, but even then the law allows for capturing images of private property that can be easily seen from somewhere that the photographer is allowed to be (ie public property)
there is no law against photographing children in public, it is however frowned upon
to me it sounds more like you are trying to wriggle on the validity of the customers claim, but you need todo this using other information like disputing that the image is showing anything relevant, but you'd probably still lose the A-Z as that the way amazon works
Seller_40ozsHlGqPuEL
Thank you,
I never have wriggled out of anything, so please refrain. Maybe the ironing or washing up?
I was simply interested in the rights of the customer and the postman. Not in any way bothered by a £5 missing item.
If someone is on your land and you capture their image using a doorbell camera or similar technology, it generally falls within your rights.
If your camera captures images of people outside the boundary of your private domestic property (e.g., from neighbours’ homes, shared spaces, or public areas), then data protection laws apply.
Seller_0ldqw4TKfGF4f
You can take photos of people in public and the image has a fair & proper purpose. Yes you are being far too PC ha
