Hello,

I created new seller account on UK Ltd detail in Amazon.co.uk marketplace but next day I received email from Amazon US marketplace that

"Hello, Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting .We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

Then I provided utility bill and company documents and they rejected and sent email to me

"Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

We may not respond to further emails about this issue.

Amazon.com

I'm much worried, I don't know what's I need to do now what's thing Amazon asked to me My utility bill and Company documents are authentic and same to same information whose I put on Amazon during creation. I request you to please guide me what can I do?

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hello,

I need urgent help and advice! Amazon deactivated my seller account due to one listing that mistakenly included a keyword from another brand. It was an honest mistake, and as soon as I realized it, I deleted the listing. There was no prior warning or notification from Amazon.

However, after 15-20 days, they suddenly deactivated my account, stating that I violated their policy. I submitted an appeal explaining everything, but it has been over 10 days, and I haven't received any response from Amazon.

Has anyone faced a similar issue? How long does it usually take for Amazon to respond? Is there any other way to get in touch with them for a quicker resolution?

Any advice would be greatly appreciated! Thanks in advance.

My amazon seller account got deactivated, I don't know why?

About me (facts):

1. I am new seller

2. No product live yet, still is progress uploading my first product.

3. My brand has been registered as trademark, appliaction is pending with IPO?

4. I have GTIN exemption.

5. My brand name got approved for amazon cataloge listing.

6. Amazon seller account health is clean other than Account deactivated.

I appeal several times and got rejected everytime with same standred reply of rejection some of them only after 12 mins.

Reason of account deactivation as below.

-----------------------------------------------------------------------------------

Thank you for submitting your appeal.

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- How your account has not violated the Seller Code of Conduct policies.

-- Evidence that shows your account complies with the Seller Code of Conduct policies..

-------------------------------------------------------------

Honestly speaking I donot know which section of policy I have voilated?

Could someone please help me resolving this. What should I do? Can I contact Seller Performance Team directly?

Sould I email them on seller-performance@amazon.co.uk?

Thanks for help.