I am writing regarding the deactivation of my Seller account, which occurred on May 23, 2024. The deactivation notice referenced Section 3 of Amazon’s Business Solutions Agreement, but I have not been informed of any specific violations, and I can confirm that I operate only one account. I have been trying to resolve this issue for months, but I have yet to receive meaningful support or clarity.
Timeline of Events:
08-20-2024 (11:09): I emailed disbursement-appeals to appeal the deactivation and request disbursement of my funds, which have been held for over 90 days. No response was received.
08-22-2024 (14:46): I received an email stating that to release my funds, Amazon needs to verify my identity and supply chain.
08-23-2024 (08:31): I received a link to upload documents and join a video call. I promptly uploaded my documents by 12:17:11 on the same day and joined the video call as instructed, but no Amazon associate joined the call.
08-23-2024 (19:22): I requested a scheduled video call via email, but received no meaningful response.
08-26-2024: I received an automated response asking me to complete the steps I had already fulfilled, including uploading documents and joining a call.
08-26 to 08-29: I sent multiple emails stating that I had been waiting for days, with evidence that I had joined the call. Again, no Amazon associate joined the call.
08-30-2024 (16:12): I received another automated response, again asking me to complete steps I had already done. I replied immediately, requesting assistance to schedule the call, but again, no resolution.
09-09-2024 (14:30): I contacted Amazon Account Health by phone and was advised to send evidence to the same email address, which I did at 15:04. No response was received.
09-10-2024: I received another automated email, ignoring my previous attempts and simply asking me to verify my identity once again.
09-20-2024 (22:53): I received an email stating that my funds could not be disbursed because I failed to schedule an appointment. This statement is inaccurate and unfair, as I have made every effort to comply with the process but have been repeatedly ignored.
My Request:
I have followed all the instructions provided by Amazon, uploaded my documents on time, and waited on multiple occasions for a representative to join the video call. Despite this, I have received no assistance and have been subjected to repeated delays and automated responses. The stress and frustration caused by this situation have been overwhelming.
I kindly ask for immediate intervention to:
Schedule the virtual identity verification video call at a specific, confirmed time.
Ensure that my account is reviewed fairly and that my funds are disbursed without further delay.
If this issue is not resolved promptly, I will have no choice but to seek legal advice to pursue this matter further.
Please treat this matter with urgency. I am happy to provide any additional evidence or clarification if needed.
Thank you for your attention to this issue. I look forward to your prompt response and resolution.
