Temporarily extended returns window
The health and well-being of our customers, selling partners, employees, and the communities we serve are of utmost importance to us. We continue to monitor the developments of COVID-19. Due to COVID-19 developments and the recent UK restrictions, we are giving customers more time to return items in these challenging times and have extended the returns window for orders on Amazon.co.uk. We request that you match our returns policies regardless of your fulfilment solutions
Only for orders on Amazon.co.uk (the UK) Most items shipped between October 1, 2020 and January 31, 2021 can now be returned until February 28, 2021.
Please note that this returns policy does not affect a customer’s statutory rights.
Temporarily extended returns window
The health and well-being of our customers, selling partners, employees, and the communities we serve are of utmost importance to us. We continue to monitor the developments of COVID-19. Due to COVID-19 developments and the recent UK restrictions, we are giving customers more time to return items in these challenging times and have extended the returns window for orders on Amazon.co.uk. We request that you match our returns policies regardless of your fulfilment solutions
Only for orders on Amazon.co.uk (the UK) Most items shipped between October 1, 2020 and January 31, 2021 can now be returned until February 28, 2021.
Please note that this returns policy does not affect a customer’s statutory rights.
74 replies
Seller_0Amk0hnQkPWMH
So buyers can get almost 6 months use of an item then return it because it’s “faulty” (in their opinion). This policy does not “support the well-being of selling partners” in any way shape or form.
Seller_PUgTge8LPB8FY
Customers, maybe. Selling partners? You’re gaslighting us. If this were true, Amazon would be protecting sellers’ INR metrics during the pandemic.
Seller_2OxelSC7iit06
Nonononono, this should be an absolute mistake, this is totally unjustified, it’s not real, isn’t it?
oh no, oh no, oh nonononono
Seller_gZRzAMEozGzBt
All good for Amazon and customers, Bad for for sellers as usual.
Seller_Xpg0j76yeJ7rb
A good idea and commonsense (sorry but we do need buyers and tweeking this maintains goodwill)…
BUT all couriers and Royal Mail in particular are struggling to get items to customers on time.
Amazon should introduce an allowance for late deliveries before allowing an A to Z claim to be made. An extra 10 days BEFORE non receipt could be claimed would reflect current timescales for delivery to some postcodes in the UK
Seller_gOlDFgS5Li5Jc
and when feb 28th comes it will be end of march an absolute joke and totally unnecessary and unfair
Seller_JblqryCAzIktu
Absolutely Joke!!! Total unfair and unjustified. That’s enough. I am done.
Seller_ExkX6IN03C3IM
How can Amazon change the rules during the game? I really wonder how this would hold up in court.
Seller_VZVuCgPssUR1K
And yet they cannot put a statement out/put in checkout to advise buyers of delays due to Covid etc with couriers etc.
Totally one-sided as usual
