Request for Specific Clarification on Missing Information – Account Suspension (IP Complaint)
Hello,
We are contacting you regarding the intellectual property complaints on our account which have resulted in removal of our selling privileges.
We have already submitted a detailed Plan of Action along with supporting documents multiple times. In our submission, we have clearly provided:
- Root cause explanation
- Corrective and preventive measures
- Zero risk confirmation
- Business legitimacy details
- Invoice documents
- Explanation regarding authorization (LOA)
- Evidence of attempts to contact the rights owner for retraction
However, we are repeatedly receiving responses stating that “required documents are missing or invalid,” without clear details on what specific information is insufficient.
We kindly request your assistance in clarifying the following:
1. What exact document or information is currently missing or considered invalid?
2. Is a retraction from the rights owner mandatory in this case?
3. Are our submitted invoices not acceptable, and if so, what specific criteria are not met?
We are fully committed to resolving this issue and complying with Amazon policies, but we need clear guidance to proceed correctly.
We respectfully request a manual review of our case and specific instructions on what exactly needs to be provided to reinstate our account.
Thank you for your support.
Request for Specific Clarification on Missing Information – Account Suspension (IP Complaint)
Hello,
We are contacting you regarding the intellectual property complaints on our account which have resulted in removal of our selling privileges.
We have already submitted a detailed Plan of Action along with supporting documents multiple times. In our submission, we have clearly provided:
- Root cause explanation
- Corrective and preventive measures
- Zero risk confirmation
- Business legitimacy details
- Invoice documents
- Explanation regarding authorization (LOA)
- Evidence of attempts to contact the rights owner for retraction
However, we are repeatedly receiving responses stating that “required documents are missing or invalid,” without clear details on what specific information is insufficient.
We kindly request your assistance in clarifying the following:
1. What exact document or information is currently missing or considered invalid?
2. Is a retraction from the rights owner mandatory in this case?
3. Are our submitted invoices not acceptable, and if so, what specific criteria are not met?
We are fully committed to resolving this issue and complying with Amazon policies, but we need clear guidance to proceed correctly.
We respectfully request a manual review of our case and specific instructions on what exactly needs to be provided to reinstate our account.
Thank you for your support.
5 replies
Seller_k2X0L9mVRT0pW
You need to tag in some mods by name if you want Amazon to see this post. However from previous posts on this seller forum, Amazon always required a letter of retraction from the rights owner in these cases - also you wont be able to supply a LOA either.
Seller_KlbXZHzQGSDZv
Did you check the Asin that this refers to to see if the brand on ther matches the invoices you are trying to send. Also ensure you are dealing with a bonafide uk wholesaler.
Gary__Amazon
Hello @Seller_GhVOw8f0tPOqK,
We are contacting you regarding the intellectual property complaints on our account which have resulted in removal of our selling privileges.
Thank you for reaching out and sharing the details of your situation here on the forums. I understand how frustrating it must be.
I would like to look into this further on my end and get in touch with the appropriate team to obtain more specific details about your case. In order to do so, could you please provide me with the Case ID associated with your most recent appeal submission? You can find this in your Seller Central under Performance > Performance Notifications, or in any correspondence you have received regarding this matter.
Once I have that information, I will be able to review the specifics and provide you with a more detailed update on what may be needed to move forward.
I hope this helps, and I wish you a great rest of your day.
Gary
