How does Goodwill sell book as BRAND NEW legally?
I can not believe they are not caught yet
35 replies
Seller_rGcQW1yb6ZWbC
Most Goodwill industry sellers eventually shoot themselves in the foot.
As you know, and most every other buyer probably knows, Goodwill does not sell new stuff. Even though that store has a ton of feedback, 93% is nothing to brag about. Any serious buyer looking for a 'new' book will not buy from them. Anyone willing to plop down $160 for a book will do their research and read a little bit about the seller. If they don't, then they deserve what they get.
SEAmod
Hello @Seller_8TlCpNhHELXAz
Thank you for visiting the seller forums.
The question and observation you made in your opening post is something I have seen raised before in these forums. Nonetheless, I have reached out to see if the Category Manager has any comment that I can share with you here.
Seller_52pUzzgnsLDGs
Maybe it is new. Have you seen this particular book in person? Goodwill receives donations. I've given them brand new things. I buy hundreds of books every year for my personal reading pleasure. I've always received as described or better from Goodwills. I also returned more than two dozen books in the last year to other sellers, sellers who lied in their descriptions. I order hardbacks, I've received paperbacks. I've ordered full sized and received book club sizes. I've ordered hard cover with dust jacket and received those awful large print with the picture of the dustjacket stamped on the cover. I even ordered a collectible once, never again, and received a piece of garbage with drilled holes from some nasty kind of insect, several of which were still in the book, albeit dead. None of these problems have ever happened with Goodwill. And saying most Goodwill sellers shoot themselves in the foot eventually is just wrong. Shameful, actually. Goodwill sellers???? Goodwill is a company. A company who puts people to work by training and placement. A company who gives once unemployable people a chance to earn a wage and have a better life. They work hard and have always given me excellent service.
There are exceptions to every rule. They may not have an invoice since it was received as a donation, but maybe the book is still in it's original wrap. Unless I buy it or you buy it and see that it is other than described and then make a complaint, why is this an issue? It is also possible that one of the people assigned to listing books made a mistake. Again, why is this some other seller's business and in a public forum? If you are really concerned about this book, message them and let them know they may have made a mistake in the listing and they would probably thank you for alerting them to the mistake.
Seller_hWr5LDOEARquM
They have internet to research and try & charge retail.........heck most all thrift stores are that way anymore....the days of the bargain prices are over
Seller_s7F7fMBDtix0d
It appears Goodwill along with a few other mega sellers have a "contract" with Amazon to be able to sell ANYTHING in their catalog without exception and in any condition. I compete against them all the time in all Media categories.
Seller_Sram36TnVt73c
overstock items that have been donated, perhaps?
Seller_JKIXE95CHdjVT
Why is anyone allowed to list books as "New" on Amazon gets me. 99% of sellers that list as new are getting their books from thrift stores and libraries. They shouldn't allow new condition on books unless they are directly from the manufacturer.
Seller_fylkV8a4HmWaJ
I would say that if a donated book were still in shrink wrap, having never been opened or read, I'm okay with it being called "New." It is still in new condition with no wear whatsoever. Anything else touched by human hands and you don't know if it has been read or not, probably should be considered "used" in my opinion and if in excellent shape, then call it "like new."
SEAmod
Hello @Seller_8TlCpNhHELXAz
I am following up with you based on my earlier post.
We require all sellers to follow Amazon’s Condition Guidelines, which includes a set of Books-specific Condition Guidelines. If a seller’s book meets the definition of “New” as described in these guidelines, then that seller may list that book in “New” condition.
For a book to be listed as “New” it must meet the following conditions: “A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached may not be listed as New condition.
