Missing inventory Amazon refuses to investigate
I send such small boxes in no more than 20 units at a time and yet they still lose items . I constantly fight with the auto responses . I only ever get wait until it can be reconciled so I wait then I try to reconcile and I can’t because they say investigation complete all units accurate . So they won’t allow me to dispute it and I’m out a couple thousand pounds easily . Does anyone have any answers on how to contact someone to resolve this . I have had no success to this point .
16 replies
Seller_Yja9oH7DLHk2I
I have had no joy in this area. They say they have double checked. I tell them I have double checked too but they insist they are not wrong.
It is making FBA almost impossible.
I have another problem where Amazon continually label my products wrongly. They then send out the wrong product. It is normally returned damaged and Amazon charge me the FBA fees. Amazon just refuse to accept responsibility.
My products are bulky so I can not afford to label them myself.
Seller_lljyzgTxr5fgI
Obviously I don’t know what your product is but you say small boxes of 20 units. If these items are continually being lost then it may be pertinent to look at your own packaging to see if this can be improved upon to prevent losses. A couple of thousand pounds is a lot of money not to resolve. For contact, your best option is probably to email the managing director and your issue will be dealt with.
Seller_d7IktcehfQriR
Amazon rarely admit they are wrong.
I would as has been suggested email the MD email address asking for a resolution and reimbursement for missing items.
If this is unsuccessful your only hope then may be taking action against Amazon to reclaim the value of lost units under their reimbursement policy value. Also for losses incurred by their negligence in performance of labelling service.
Seller_ABrpvwEStSWbl
Ive been chasing my inventory since 2017 and getting nowhere.
In between 2012 and 2014 I shipped 2131 items of high end fashion jewellery to FBA
I’ve had total sales of 1270 items, there are only 3 items showing in my inventory today, somewhere in 2016 my stock just disappeared and I’ve had no explanation as to why despite numerous requests and just get an automated answer.
There are over 800 items missing from my inventory, with a sales value of over £11,000, needless to say I’ve had to shut my business, and Amazon couldn’t care less. I even tried emailing the Jeff, and just got ringed around the automated replies again.
No idea where else to turn really. 
