EU stock is being charged at EFN fee, not PAN-EU fee
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Seller_rluydfDQ8rGNc

EU stock is being charged at EFN fee, not PAN-EU fee

Our stock held in the EU (being shipped to EU customers) is being charged an EFN fulfilment charge of €8.45, when it should be the PAN-EU FBA fulfilment charge.

With identical items (aside from colour) some are being charge the higher EFN rate of €8.45, whereas others are the lower PAN-EU FBA of €4.11. Stock is all held in the same location etc, so cannot see why there is this discrepency.

Has anyone had any experience with this. How to resolve/ will Amazon reimburse etc?

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Spencer_Amazon
In reply to: Seller_rluydfDQ8rGNc’s post

Hello @Seller_rluydfDQ8rGNc,

I am Spencer with Amazon.

I checked with our partner team and found out an email was sent to you yesterday with an explanation.

Let me know if you need additional help.

Regards, Spencer

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