Other seller on the listing selling fake (ID CASE 12254900452)
Hi,
For one of the listing (brand approved, not brand registry) there is a new Chinese seller located in China that is selling a different product from the authentic item (brand approved). Recently, we received a bad product review showing the different product (fake) from a customer. This customer did not purchase from us, so it must have come from the other seller.
Also, I have done a test buy from this Chinese seller. Unsurprisingly, I got the same product (fake) as the customer who left the bad review.
Of course, the fake product looks differently, no brand displayed on the packaging/product, made of different material).
I have raised a case with the Seller support (ID CASE 12254900452) to remove the review and Chinese seller from the listing. Supporting documents/evidence have been provided as well - they advised to use Report abuse.
So, I have done Report abuse (Complaint ID: 12255298702) and basically got a response "We cannot take action on your report". Frankly, a quite bizarre response.
Can any Amazon mods look at that and help?
If I filled in Report abuse incorrectly, please let me know and advise step by step (in great detail) how to fill it correctly. This would be greatly appreciated.
@Winston_Amazon@Ezra_Amazon@Julia_Amazon@Spencer_Amazon
Other seller on the listing selling fake (ID CASE 12254900452)
Hi,
For one of the listing (brand approved, not brand registry) there is a new Chinese seller located in China that is selling a different product from the authentic item (brand approved). Recently, we received a bad product review showing the different product (fake) from a customer. This customer did not purchase from us, so it must have come from the other seller.
Also, I have done a test buy from this Chinese seller. Unsurprisingly, I got the same product (fake) as the customer who left the bad review.
Of course, the fake product looks differently, no brand displayed on the packaging/product, made of different material).
I have raised a case with the Seller support (ID CASE 12254900452) to remove the review and Chinese seller from the listing. Supporting documents/evidence have been provided as well - they advised to use Report abuse.
So, I have done Report abuse (Complaint ID: 12255298702) and basically got a response "We cannot take action on your report". Frankly, a quite bizarre response.
Can any Amazon mods look at that and help?
If I filled in Report abuse incorrectly, please let me know and advise step by step (in great detail) how to fill it correctly. This would be greatly appreciated.
@Winston_Amazon@Ezra_Amazon@Julia_Amazon@Spencer_Amazon
4 replies
Seller_ZVAz3d5lZuGid
@Seller_Xd5jQCFRGrfy1 - unfortunately every single one of those mods you have tagged have not been active on the forum for months, even years !
Try Indy, Roberto, TaylorR , Manny - there are others too.
Seller_Xd5jQCFRGrfy1
@Indy_Amazon@Roberto_Amazon@TaylorR_Amazon@Manny_Amazon
Could you help?
Josh_Amazon
Hello @Seller_Xd5jQCFRGrfy1,
I understand the situation you're experiencing with a third-party seller offering a different product on your listing.
You've taken the right steps so far, including the test buy and filing a Report Abuse. If the report was rejected, it may be due to the wording used in the submission. When re-submitting, select "Not as Described" as the issue type and describe the differences clearly — different material, no brand on packaging, etc. — without using words like "fake" or "counterfeit," as these trigger the IP infringement pathway and may result in rejection if you are not Brand Registry enrolled. Make sure to include your test buy order ID and the infringing seller's storefront URL.
For the negative review left by the customer who received the wrong product, you can report it using the "Report abuse" link directly next to the review on the product detail page.
In case you need support with a specific situation, feel free to reach out to our Seller Support team again.
Kind regards,
-Josh
