Hermes notified a buyer of a book I'd dispatched with them that the book had been received it its Bolton warehouse but could not be found. They urged patience so he did not get in touch with me until a number of messages from them saying they are looking for the book. Finally they told him get ahold of me and request a refund. This, of course, is grossly unfair as both Hermes and Amazon had taken their cuts for facilitation and postage. I attempted from that point on to track the book or get a refund but this has launched me into a nightmare of circularity and no clarification or refund. I am happy to provide details (including Hermes' admission that they had received the book) but would ask that Amazon provide an alternative delivery service which takes responsibility for its errors.