A problem with your system - Credit card issue
Our credit card suddenly disappeared yesterday and then we tried to add it back in but failed many times.
Due to our repeatedly attempts to add the credit card back yesterday, it has been blocked for 24 hours, and it is unblocked today but we are still unable to add it.
it shows" There was a problem. Please ensure that your card details are correct."
Our credit card details are 100% correct and we are very sure about this.
We’ve tried to resolve the problem through case, but it’s a bot reply every time, and the reply is the same every time!
There must be a problem with Amazon system, please help.
29 replies
Seller_qZO3ZCjoBXEeL
Is it a full credit card (not pre-paid or debit) able to be billed in British Pounds with at least 6 months until expiry?
Julia_Amzn
Good morning @ Teozamn,
Thank you for reaching out to us!
Did you use the same credit card in your account before this issue appeared?
Kind regards,
Julia.
Seller_iGPEUjnS15eFL
Anyway, thank you very much for your help and I will keep you updated on whether the problem has been solved!
