A-Z Appeal Under Review since a week
Hi
I have appealed a A-Z Claim, where the buyer was refunded even though i sent a replacement.
The Appeal has been under review since a week.
A-Z Appeal Under Review since a week
Hi
I have appealed a A-Z Claim, where the buyer was refunded even though i sent a replacement.
The Appeal has been under review since a week.
2 replies
Ken_Amazon
Hi @Seller_MeUK3N1GoaT4G,
Thank you for posting.
I've reviewed your case record and found one A-to-Z case in the "Under Review" status since July 19th.
I have escalated this to our internal team for further review. Please keep in mind this escalation does not guarantee any specific resolution.
We'll keep you posted on any updates.
Best Regards,
Ken
Ken_Amazon
Hi @Seller_MeUK3N1GoaT4G,
Thank you for your patience.
The escalation team reviewed your case and informed me that the investigation is still ongoing. They also shared with me that they will be coordinating it with the investigator to make the necessary follow up on the claim. For the meantime, please wait until the status is updated.
We appreciate your cooperation as we work toward a resolution.
Best Regards,
Ken
