Did you use Buy Shipping? + Are you on contract with Evri (via Amazon set-up?)

- If not, you probably have no chance until the 30 days have passed by and everything is on time in the interim.

First, you need to get Evri in writing to admit that the issues are their fault, and not yours in any way. Then send that as a reason, but even so, all the Buyers did not get their orders and you chose Evri, no one else, so Amazon will still see that as your fault.

I would have at least ensured a first scan of all parcels on the correct shipping date, without that Amazon will say your fault, as you need something in place to ensure that does not happen again.

How often don't Evri collect from you, if more than once and you are on a daily collection, you need to contact them to find out why, and address that. Amazon will need to see that has been resolved (in writing from Evri).

With Premium Shipping, you are only allowed 1 order per 50 to be late. Then that service is taken away. I think unfair, if you sent on time, but as you did not send on time, even if not your fault, then all those Buyers will not have had their deliveries and Amazon says that will reflect badly on all Amazon Sellers.

Perhaps, use a better courier for Premium Shipping, Evri are cheap for a reason, everyone knows how bad they are. Even for standard shipping, they only just about pass. I was told by our Delivery Driver (as we do not use them unless we can help it for outgoing deliveries), that they are not offering a 1-day delivery at the moment, that is now a 2-day delivery and even those are generally late. They had a van full of parcels to deliver just before Xmas, and they said they were so busy working 7 days a week, and long days and still not coping, Evri just kept giving them more parcels (they said to me virtually all by the time they were given to them were late if on the 2-day service).

ALL the deliveries to me in December (I had a lot of personal orders), were late when Evri delivered, and by several days. Amazon, Royal Mail, DHL, and DPD were all on time, or within 1 day of the estimated date in comparison.

Standard Shipping - they are 'padding' out all deliveries where Amazon can see late deliveries, even if the courier is at fault.

That means that due to Evri not collecting from you, that will have gone into their system, and other Sellers will also have been penalised, as Amazon consider your collection area has poor ratings.

Why not check tracking on say 10 random orders, if over 90% are not on the estimated date, that is why Amazon have 'padded' out the dates, to be more like the real delivery dates. Adding on padding of 1 to 3 days is common, 4 or 5 days and it really must have had serious delays (even if not all yours, but by other Sellers in the same collection or delivery areas).

I would suggest a new courier for Premium Shipping, and explain to Amazon that is how you are resolving. Maybe use Buy Shipping with DPD as they seem to be the best at the moment. Royal Mail Tracked 24 Signed seems to be reasonable as well.

If you also offer 2-day and not 1-day, but send all on 1-day, you then have a buffer of 1 day for the courier to take their time and you do not lose the Premium shipping (that would still not apply if they do not collect on time).

Royal Mail have not coped well either this year, but not as bad as Evri. At least, they tend to collect on time.

So, Evri letter saying entirely their fault, and a resolve of using Buy Shiping with a new courier on DPD or RM Tracked 24 to over come the issue?

Good luck, but I think they will do not re-instate for 30 days as per the Amazon policy.