Are Royal Mail delivering Signed for Items without getting a signature?
My current VTR as of today is 75%.
I post all my Amazon orders 2nd class signed for myself the next business day.
I have 10 of my 40 items recorded as not having a Signature to prove delivery.
I have another 2 that will come in to my VTR numerator and denominator this week which will take it to 28.6% failed delivery!
I don't have any more sales that will increase my denominator this week.
I am at risk of having my selling privileges removed.
I have contacted Royal Mail on several occasions but they take ages to actually reply.
I have escalated a complaint to them highlighting that on their trucks their branding is 16 billion items delivered safely every year.
Based on my experience, noting these items were posted late November / early December, before the Christmas spike in volumes that means on a simple mathematical assumption they are failing to deliver over 6 billion of items every year!!
No answers on a postcard thanks, unlikely they would get to me.
My prior loss rate, over the 8 years I have been selling on line, over 80 items per week on a range of on-line platforms was one every couple of months.
This beggars belief.
It leads me to ask myself, are they posting signed for items without getting a signature?
Are Royal Mail delivering Signed for Items without getting a signature?
My current VTR as of today is 75%.
I post all my Amazon orders 2nd class signed for myself the next business day.
I have 10 of my 40 items recorded as not having a Signature to prove delivery.
I have another 2 that will come in to my VTR numerator and denominator this week which will take it to 28.6% failed delivery!
I don't have any more sales that will increase my denominator this week.
I am at risk of having my selling privileges removed.
I have contacted Royal Mail on several occasions but they take ages to actually reply.
I have escalated a complaint to them highlighting that on their trucks their branding is 16 billion items delivered safely every year.
Based on my experience, noting these items were posted late November / early December, before the Christmas spike in volumes that means on a simple mathematical assumption they are failing to deliver over 6 billion of items every year!!
No answers on a postcard thanks, unlikely they would get to me.
My prior loss rate, over the 8 years I have been selling on line, over 80 items per week on a range of on-line platforms was one every couple of months.
This beggars belief.
It leads me to ask myself, are they posting signed for items without getting a signature?
10 replies
Seller_Fg2fqaWOnEtha
Yes, they are. Recently they delivered to me twice and, on both occasions, they didn’t ask me to sign. I only realised afterwards that I was supposed to sign.
Seller_19xPhE8YgkmxW
Hi C1BLY,
As far as I can tell they're often no longer bothering to scan on arrival either...
And I have claim for a lost parcel outstanding for weeks and no easy way of contacting them for an update
And (some) prices go up on Monday (quietly unannounced)...
Now they've been sold, are they even 'Royal' Mail anymore...
Best of luck
Brian
Seller_9U0Ekneuif0B1
Thanks for your replies.
I have just spent several hours going through my Amazon sales history.
Since 17 August 2025 I have sold 177 items ,all posted Royal Mail signed for.
There are 28 of them showing as not being delivered.
A failure rate of 15.8%.
If at the worst Royal Mail failed to deliver 1 out of 100 items the probability of a 1 in 100 event occurring 28 times out of 177 is ... I will have to start a new line for this to fit it in...
1 in 6750000000000000000000000000
Seller_51Trj4jpVFZCy
As well as I know. Since Covid. They dont ask signatures but they still offer signatures for extra :)
Seller_IQo80d99W2DzP
I suggest a large label on the parcel saying: SIGNATURE REQUIRED - that reminds them, and stands out even more if a large coloured label.
Also, use Buy shipping, you are covered to a degree, certainly it proves item sent and you have a reason for Amazon if they come after you. It proves RM re the issue, not you sending the item.
Email RM Business as well, ask them to provide an email or letter for you to pass to Amazon to confirm their fault. Provide a list of all names, addresses and Signed For reference numbers to them.
Seller_0AG9i8qKfX9Eu
add to this their incredibly poor service , they have gone backwards, not just a bit but alot. Standard post instead of being delivered withint 2 days often takes over a week. if and when i have time we will be looking at other delivery solutions.
