A customer purchased my item on Feb 4th, I purchased a label from amazon with USPS the same day, and took it to USPS office Feb 5th in the morning. They scanned it and gave me a receipt. It's been 10 days and this customer still hasn't received the product and want a refund. I understand their frustration and would want the same thing in their shoes.
Who is responsible for the refund? I did everything from my end to ensure they receive my shipment on time. Does amazon protect me in this case? Or do I still owe a refund to the customer? If so, how can I avoid this issue in the future? Im sure I will have similar issues like this, and there is nothing I can do to prevent this. Giving refund to everyone that doesn't receive my package on time is unsustainable.
