Quick Tip: The Order Process

Hello Sellers!

When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:

• Amazon places the order in Pending status.
• Amazon verifies the order. Amazon attempts to validate the buyer’s payment method and order details. At this stage, you will see one of three different status types in Manage Orders:

1. Unshipped: This means that the payment verification is successful. Go to step 3.
2. Pending: Payment verification is initially unsuccessful or extended.
3. Canceled: An order gets cancelled if payment authorisation does not succeed or in cases of fraud. Amazon will not notify you when an order has been cancelled, other than recording the order as cancelled in Manage Orders. No further action is necessary.

• When payment is verified on an order, Amazon does the following:

1. Changes the status to Unshipped.
2. Sends an order confirmation to the buyer with the estimated delivery date.
3. Sends an order notification to you.

• You process the order. Once an order is in Unshipped status, you must either fulfil or cancel the order. Keep in mind that buyers can leave feedback on seller-cancelled orders.

Check out this help page for more information: The Order Process