Deactivation of account and no help updates

Hi I hope someone can help I have been selling on Amazon for years without issue, however I received the following notification.

Hello,

We are contacting you about your selling on Amazon account verification.

Why did I receive this message?
Since your last verification, in accordance with regulations, Amazon Payments requires you to provide additional information to verify your account.

How do I provide the additional information?
To provide the additional information, follow these steps:

1. Go to the “Identity Information” section of Seller Central:
   https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard
2. Follow the prompts to update the required information.
3. Click “Save” and then “Submit for Verification”.

Please note that you may be asked to upload documentation to complete the verification of your account. Failure to provide the required information and documents in a timely manner may result in an inability to sell on Amazon and to receive funds. For more information, go to “Information required to sell on Amazon”:
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780

Once we have received the required documents or information, we will continue with your verification.

We’re here to help
If you have any questions, you can contact us at any time:
https://sellercentral.amazon.co.uk/help/hub/reference/

For more information on selling requirements, go to “Information required to sell on Amazon”:
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780

The Amazon Payments team

Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.

I had received an email requesting that I update my information but had thought it was a phishing email as I had not had any notification within seller central.

I proceeded to submit my personal ID and address details together with the details from companies house that were requested.

I then got the following email 3 days after I had submitted the documents.

Dear Seller,

Good news! Your Selling on Amazon payment account has been activated.

We will get in touch with you if we need more information.

For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support:

Happy Selling!
Amazon Payments

Please note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this email.

but my account is still showing as inactive, I have sent in an appeal to try to find out if anything more is required and have spoken to the call me now team numerous times but each time they have no update and just ask me to wait as the information is being reviewed it has now been over 2 weeks and I have no idea where to turn and who to contact, because my account is deactivated I am unable to contact seller support.

Should I just trough in the towel and remove all my stranded inventory from Amazon or is there any point of contact that can help?