Sending a message to a customer... links?
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Seller_BXSlplchUW8I5

Sending a message to a customer... links?

Hi,

I received an FBA order and wish to send a message to the customer to give them a link to a YouTube video explaining what they bought (I know, it should be part of the kit but I am improving!).

However I see that Amazon doesn’t want us to send links to customer…

What do I risk if doing it? That would be for only one customer.

Many thanks

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Seller_BXSlplchUW8I5
In reply to: Seller_BXSlplchUW8I5’s post
Most helpful replyThis reply was marked most helpful by the original poster.

Thanks for the sources.y goal is not to divert customers from Amazon but rather customer service.

We shall see!

Thanks again!

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Seller_BS5lg2keRs2QO
In reply to: Seller_BXSlplchUW8I5’s post

Suspension from sending proactive messages for 30 days for a first offence seems to be standard. But as you’re including a URL, Amazon take that much more seriously - full account suspension for diverting buyers is a possibility.

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Seller_BXSlplchUW8I5
In reply to: Seller_BXSlplchUW8I5’s post
Most helpful replyThis reply was marked most helpful by the original poster.

Thanks for the sources.y goal is not to divert customers from Amazon but rather customer service.

We shall see!

Thanks again!

00
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Seller_BXSlplchUW8I5
In reply to: Seller_BXSlplchUW8I5’s post

@Demel I guess it is hopeless to try to get an email from the customer?

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