this is the information on parallel imports on Amazon, which note could differ from policies outside the platform…

Parallel imports

Rights owners may prohibit third parties from importing their goods into the European Economic Area (EEA) without their consent, or reselling such goods. However, they cannot prohibit the resale of products that were imported into the EEA with their authorisation. For instance, the sale of a product originally (legally) imported into the UK in Italy is not an IP-infringing parallel import.

Now it’s a bit out of date but the key part seems to be the reference to the EEA, which the UK is no longer in?

Like I say your route of complaint of query though would need to be via the managingdirector email address.

I hope someone can help.

We sell a brand which we were ungated after supplying several suitable invoices.

A representative of the brand keeps issuing Parallel import IP claims. We supply invoices, copies of the ungating notification and also several emails confirming that invoices have been accepted previously for previous IP claims on the same ASIN...as well as the invoices that were previously accepted for ungating and appealing the IP claim. It is totally random if the invoices are accepted again.

Can anybody shed light on how to deal with this?? Can we report them for IP abuse. We have spoke with Account health and they say raised a case but we hear nothing and in the meantime our account health is near de-activation.

Thanks in advance.

I have received 2 IP complaints and neither invoice or receipts are valid for use. Amazon have supplied the contact information of the 2 different people who have given me the IP complaints so I can try to ask them to retract the complaints. I am yet to hear back from either of the sellers and I am considering getting help from others such as appealguru. Would it be wise for me to have them help me try to appeal as I am unsure that once I become banned for a certain period of time it could become permanent or if there some sort of format or template I could use to try and appeal? These are repeat violations but it happened in such a short time I was not able to remove the listings and products