Products randomly remeasured in the middle of sales resulting in loss of all profit
Once again amazon has decided to remeasure one of my products in the middle of sales. Nothing had changed, all the same batch with the exact same packaging which measure well under 2cm in height. It is literally impossible even with air in the bag for these products to be over 2cm (bags have air holes), amazon came back with 3.5cm. Except this time they've done it during the Christmas period so the products were selling out extremely fast, I asked them to remeasure which they did and returned 3.5cm again. I told them this is impossible showing photos and asked them to do it again, they made me wait until the product was completely out of stock so they could send me "There is no measureable stock". They've taken so much money from my sales now and want me to send another batch. Is it even wise to resend more to them? Will they just claim they are the same and continue to take money from me?
Products randomly remeasured in the middle of sales resulting in loss of all profit
Once again amazon has decided to remeasure one of my products in the middle of sales. Nothing had changed, all the same batch with the exact same packaging which measure well under 2cm in height. It is literally impossible even with air in the bag for these products to be over 2cm (bags have air holes), amazon came back with 3.5cm. Except this time they've done it during the Christmas period so the products were selling out extremely fast, I asked them to remeasure which they did and returned 3.5cm again. I told them this is impossible showing photos and asked them to do it again, they made me wait until the product was completely out of stock so they could send me "There is no measureable stock". They've taken so much money from my sales now and want me to send another batch. Is it even wise to resend more to them? Will they just claim they are the same and continue to take money from me?
1 reply
Roberto_Amazon
Hello! @Bargain_Wells
This is Roberto. I am sorry you had experienced this re-measurement in the middle of sales, while I understand your position, the information that was provided to you by our Support team is correct.
In order to request re-measurement, you would need to send inventory to the FCs. To potentially request reimbursement for incorrect measurements, we would need to re-measure the items in question as per our policy below:
FBA fees reimbursement policy: Weight and dimensions
Thank you for your understanding,
Products randomly remeasured in the middle of sales resulting in loss of all profit
Once again amazon has decided to remeasure one of my products in the middle of sales. Nothing had changed, all the same batch with the exact same packaging which measure well under 2cm in height. It is literally impossible even with air in the bag for these products to be over 2cm (bags have air holes), amazon came back with 3.5cm. Except this time they've done it during the Christmas period so the products were selling out extremely fast, I asked them to remeasure which they did and returned 3.5cm again. I told them this is impossible showing photos and asked them to do it again, they made me wait until the product was completely out of stock so they could send me "There is no measureable stock". They've taken so much money from my sales now and want me to send another batch. Is it even wise to resend more to them? Will they just claim they are the same and continue to take money from me?
Products randomly remeasured in the middle of sales resulting in loss of all profit
Once again amazon has decided to remeasure one of my products in the middle of sales. Nothing had changed, all the same batch with the exact same packaging which measure well under 2cm in height. It is literally impossible even with air in the bag for these products to be over 2cm (bags have air holes), amazon came back with 3.5cm. Except this time they've done it during the Christmas period so the products were selling out extremely fast, I asked them to remeasure which they did and returned 3.5cm again. I told them this is impossible showing photos and asked them to do it again, they made me wait until the product was completely out of stock so they could send me "There is no measureable stock". They've taken so much money from my sales now and want me to send another batch. Is it even wise to resend more to them? Will they just claim they are the same and continue to take money from me?
Products randomly remeasured in the middle of sales resulting in loss of all profit
Once again amazon has decided to remeasure one of my products in the middle of sales. Nothing had changed, all the same batch with the exact same packaging which measure well under 2cm in height. It is literally impossible even with air in the bag for these products to be over 2cm (bags have air holes), amazon came back with 3.5cm. Except this time they've done it during the Christmas period so the products were selling out extremely fast, I asked them to remeasure which they did and returned 3.5cm again. I told them this is impossible showing photos and asked them to do it again, they made me wait until the product was completely out of stock so they could send me "There is no measureable stock". They've taken so much money from my sales now and want me to send another batch. Is it even wise to resend more to them? Will they just claim they are the same and continue to take money from me?
1 reply
1 reply
Roberto_Amazon
Hello! @Bargain_Wells
This is Roberto. I am sorry you had experienced this re-measurement in the middle of sales, while I understand your position, the information that was provided to you by our Support team is correct.
In order to request re-measurement, you would need to send inventory to the FCs. To potentially request reimbursement for incorrect measurements, we would need to re-measure the items in question as per our policy below:
FBA fees reimbursement policy: Weight and dimensions
Thank you for your understanding,
Roberto_Amazon
Hello! @Bargain_Wells
This is Roberto. I am sorry you had experienced this re-measurement in the middle of sales, while I understand your position, the information that was provided to you by our Support team is correct.
In order to request re-measurement, you would need to send inventory to the FCs. To potentially request reimbursement for incorrect measurements, we would need to re-measure the items in question as per our policy below:
FBA fees reimbursement policy: Weight and dimensions
Thank you for your understanding,
Roberto_Amazon
Hello! @Bargain_Wells
This is Roberto. I am sorry you had experienced this re-measurement in the middle of sales, while I understand your position, the information that was provided to you by our Support team is correct.
In order to request re-measurement, you would need to send inventory to the FCs. To potentially request reimbursement for incorrect measurements, we would need to re-measure the items in question as per our policy below:
FBA fees reimbursement policy: Weight and dimensions
Thank you for your understanding,
