Parent Child Challenge
I have a listing with 4 active variations. I noticed this is broken and all my sales variations now listed separately. Sales affected dramatically.
I received this message when checking my inventory “ This SKU has an inconsistent product classification with the ASIN”
I clicked on “catalogue” on seller central and under that drop down clicked “complete your drafts”
My parent listing was showing and under the “issue description” I got the following message “ You may not create new variation relationships for this brand. You are free to add offers to any existing ASIN for this Brand.” (I am the only seller and brand owner of the product so don’t understand that)
I then clicked on “edit draft” and got a message “we found possible match product(s) “. This showed one of my active child variations. I clicked the button “yes this is my product”. I then checked my inventory on seller central and and saw what was a duplicate of this active child variation with the same ASIN but different SKU and FNSKU. I have no idea how that happened.
My 3 Questions :
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if I delete both that active listing and duplicate via the inventory tab on seller central will that solve the problem and put the child variants and parent back together ? ( I would of course recall the products before deleting )
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Will I lose my reviews on that child after it has been deleted ?
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Will that delete the child from Amazon catalogue or only from my seller central?
My main aim is to reunite parent with child products. There are not many reviews with that child item anyway. It’s the least popular variation.
Hoping someone can help me. Sorry if this is wordy but I have tried to be concise and specific. Thanks in advance.
Alan
2 replies
Seller_KKcTTZzy6Jd6Q
No, you would need to re-create the parent ASIN and/or fix the issue that caused the variation to split.
It will only delete it from your inventory, however if a product has no offers from any seller and hasn’t sold for a period of time (10-30 days depending on a bunch of variables) then it will be deleted from the catalogue, as such deleting it from your inventory MIGHT result in it being deleted from the catalogue too if it meets the requirements.
Taking the above into consideration, the reviews are tied to the ASIN in the catalogue, not to your listing in your inventory, so as long as the original catalogue entry is not deleted then the reviews will stick around.
The key thing here is trying to figure out what caused the variation to split and then fixing that issue. At which point it should become easy to re-assemble the variation.
Seller_ua7dWhvz51dmG
I noticed that the duplicate had the same ASIN which I don’t think is correct and perhaps that is the problem. I am 73 years old and struggle a bit with this sort of thing. I would hate to have to contact seller central. Past experience which I had a long long time ago was not so good. Maybe they have improved a lot since those days. Thank you so very much for your help. I hope I don’t have to come back to you.
Alan
