Amazon is Miscalculating FBA Reimbursements for their New Policy
Amazon is miscalculating FBA reimbursements. They don't understand their own new policy.
https://sellercentral.amazon.com/help/hub/reference/G200213130
The policy has a Pre-Order valuation, which is the Sourcing Cost.
Then they have a Post-Order valuation, which is your normal sales proceeds (selling price minus standard fees). For Customer Damaged, they reduce this amount, typically by 50%.
However, two recent cases of mine for Customer Damaged returns, they used the wrong calculation, and only gave me 50% of Pre-Order Sourcing-Cost instead of 50% of the Post-Order value.
By definition, a Customer Damaged unit is a Post-Order item. But their system seems broken, and uses the wrong value, and their agents are still unfamiliar with the policy changes.
For the first case (17631693171), the agent finally acknowledged the mistake, and fixed the reimbursement.
For the second case (17638337871), the phone support agent acknowledged the issue, but the "internal team" did not, so they keep rejecting it.
AMAZON, please fix this! It is likely affecting many other sellers (if not all).
29 replies
Seller_YcxQfBfr2FGAy
@Joey_Amazon @Bryce_Amazon
I just had yet another incorrectly calculated reimbursement, contrary to Amazon's own policy (Case ID 17795424071).
Customer failed to return the unit (they stuffed junk in the box and returned it), but Amazon is trying to reimburse only 50% value. Their latest policy for "Post-Order" FBA items says that you get the "Selling price minus FBA fees."
Now their support system is making me jump through hoops to fight them on this "re-evaluation" since they only want to grant 50% value, and they keep rejecting my appeals.
This makes no sense, since Amazon will take 100% selling price back from the fraudulent customer, since they effectively did not return anything. So Amazon would be making a huge profit on this by taking 100% from the customer and giving me back 37% after keeping their FBA fees. This is criminal.
Seller_gOEI26HVe3ja4
Reimbursements are a mess right now. Very hard to reconcile.
Seller_2m5dZLVqEyKzO
my 7 year old son can calculate it better than Amazon..... Reimbursements, a total chaos
Seller_zSWez2Mzpdboa
It's no "miscalculation" it's outright Calculated pre-meditated theft.
Amazon is banking on the fact, that most if not all small businesses, do not have will, resources and money, to put up a fight against their fraudulent actions.
We all have to write to the Federal Trade Commission, State Senators and make as much noise as possible.
Seller_hLH0bAcCwYcos
They could fix it for free by letting us block fraudulent customers. Then we could block the customers that are destroying products or swapping them out and stealing them and they wouldn't have to pay a penny on future returns. Because there wouldn't be any. Once a customer is blocked for fraud, they are blocked. But they won't do that. They would rather have poor sellers fight over reimbursement for customer fraud over and over again.
Seller_uJo8XNzWYLBfo
Do we still have to sumbit FBA Reimbursements or are they on auto now?
Seller_KOsHWCDw6zcSe
Customer Damaged Reimbursement: What we understand that there is NIL reimbursement if it's damaged by the customer. Under the new policy.
But how you are still claiming and getting 50%?
Please take us through.
Seller_kc5cAiCT8hU5I
I recently had a switcharoo. The $300 unit was old, used, and had a date of manufacture tag on it from 2019. It took me 4 days and multiple tries to get reimbursed. They kept saying the photos matched what they bought, compared to what they received. I pleaded with someone to look at the photos. I finally was reimbursed $125 - $40 less than my cost :(. Spent the next 3 days fighting that! I sent them quotes of their own policy regarding the post-sale reimbursement. They just kept sending me the link for their policy. Now I have to sell a few just to make up for the loss from getting scammed. Right before this, I tried dealing, with no luck, the dreaded notice that my inventory was less than expected. Lost that one too! It’s so infuriating to keep having these things happen and there is nothing you can do about it.
Seller_3bcZaJkMmBDuc
Is anyone shocked? It's Amazon they will always win! If they bankrupt you they will just fill your spot with some China company
Seller_nBUcRErQhJ4JW
Their new "sourcing cost" is a scam, nothing more , nothing less,
We have cases open where they claim they can source rings for below the value of the gold. What intelligent / honest person makes that claim.
Their estimates are nothing more than ceiling numbers
ASIN: B07CJJ31JJ
It weighs 1.37 grams, of 10K gold , they claim they can sourc it for $55 - $9 less than the value of their gold.
They are not miscalulating, they arent calculating anything, its a ceiling number nothing more nothing less
