Dear Amazon Seller Support Team,

I hope this message finds you well. I am writing to address the recent suspension of our seller account, which appears to be caused by a system error on your end. Your system has incorrectly flagged our account for having multiple seller accounts due to a conflict between the UK and Canada marketplaces.

To clarify once again, we have never opened or registered for a Canada marketplace account. This is a system glitch, and the Canada marketplace is being falsely recognized as a separate account. We only operate within the UK marketplace.

Additionally, you have referred to our own account, stating that we are "related to an account beginning with Thermilate Paint." I would like to confirm that this is indeed our own account, and this does not justify restricting the entire account. As you have admitted, it is owned by the same email address and primary account holder. It is simply another marketplace on our account, and restricting access due to this is not reasonable. This situation further emphasizes the system glitch that is currently causing these issues.

Your team has also advised that the Canada marketplace is unrelated to my account, and this is a system error. I kindly ask that you recheck your system and verify how that marketplace was associated with my account. The system should show that both the Canada and UK marketplaces are indeed under the same account, and I request immediate action to continue verification on my UK account.

Moreover, I have attempted to book verification times via the provided link multiple times without receiving any confirmation, and the time slots have already passed three times. This delay is significantly impacting our business operations.

Please escalate this issue as a priority. If the matter is not resolved promptly, I will have no choice but to raise a formal complaint.

Thank you for your immediate attention to this issue. I look forward to your swift response and resolution.

Sincerely,

Dear @Spencer_Amazon,

I hope this message finds you well. I am writing to express my concern regarding a significant issue with my Amazon UK and Italy seller accounts. Despite meeting all the requirements to qualify for the Buy Box, my listings have recently lost the Buy Box, which has severely impacted my business and buyer experience.

Here are the details of my account and performance metrics:

My account has no performance issues.

My products are consistently making daily sales.

I am using a Professional Selling Plan.

All my items are fulfilled by Amazon (FBA).

My Order Defect Rate (ODR) and Invoice Defect Rate (IDR) are both 0%.

My feedback rating is 5.0.

Additional Information:

Sales Country Sites: UK, IT

Sales Brand: Ampvolts

Products ASIN: B0CXX89LW1, B0CXX6ZLCM, B0D8PMH5S1, B0CXXJT9FK, B0CXX5HMMZ, B0CZ6PHMTC

Given the above, it is clear that my account complies with all the criteria necessary to be eligible for the Buy Box. The sudden loss of the Buy Box has caused a substantial negative impact on my store's business operations and has adversely affected the shopping experience of my customers. I suspect that this issue might be a system bug.

I kindly request your urgent assistance in investigating and resolving this matter. Restoring the Buy Box for my listings is crucial for the sustainability of my business and for maintaining a positive customer experience.

Thank you for your prompt attention to this urgent matter. I look forward to your swift resolution.

Best regards

Dear Amazon Team,

We hope this message finds you well. We are reaching out to request urgent assistance regarding the compliance review of our CE certification and product documentation submitted on November 13, 2024. As of today, December 23, 2024, we have not received any updates regarding the review status.

We have reached out to Amazon customer service multiple times, but the responses have consistently indicated that the review is still in progress and to wait for further notification. Unfortunately, the prolonged delay is significantly impacting our operations, as our goods are ready for shipment but cannot be dispatched due to the pending review.

We kindly request clarification on the timeline for the review process and any additional actions we may need to take to expedite the resolution. Your support in this matter is critical to ensuring the timely delivery of our products and maintaining customer satisfaction.

We greatly appreciate your attention to this matter and look forward to your response. Thank you for your understanding and assistance.

Best regards,

Amy