Amazon deactivating our account in 30 days after temporary review
Just spoke to amazon support who confirmed our account would be deactivated in 30 days if we cannot provide buyer confirmation of receipt of their orders. I explained all our post is sent 2nd class small letter using buy shipping and that we cannot provide tracking or delivery confirmation. We send over 1300 orders per month and have a 0% defect rate with an account health of 272. This seems absolutely devastating to us after all these years selling on here. This has been caused by us introducing a new product 3 months ago and sales surging. Amazon WILL NOT accept the fact we buy all 2nd class labels through them as they want to see actual buyer confirmation that its been which is obviously impossible. They are expecting by the sounds of it most buyers leaving feedback for their items. We are lucky if we get a few feedbacks within a year as hardly anyone seems to leave feedback these days whereas on our ebay store they do. Has anyone else gone through anything similar. We are a business been trading for over 26 years and this seems so unfair.
Amazon deactivating our account in 30 days after temporary review
Just spoke to amazon support who confirmed our account would be deactivated in 30 days if we cannot provide buyer confirmation of receipt of their orders. I explained all our post is sent 2nd class small letter using buy shipping and that we cannot provide tracking or delivery confirmation. We send over 1300 orders per month and have a 0% defect rate with an account health of 272. This seems absolutely devastating to us after all these years selling on here. This has been caused by us introducing a new product 3 months ago and sales surging. Amazon WILL NOT accept the fact we buy all 2nd class labels through them as they want to see actual buyer confirmation that its been which is obviously impossible. They are expecting by the sounds of it most buyers leaving feedback for their items. We are lucky if we get a few feedbacks within a year as hardly anyone seems to leave feedback these days whereas on our ebay store they do. Has anyone else gone through anything similar. We are a business been trading for over 26 years and this seems so unfair.
7 replies
Seller_w0NuiqSLJxWvi
Here is the reply. How can we literally get buyer confirmation for over 1300 orders in the past month for a second clas letter which isnt tracked? She said specifically if not provided account will be deactivated so I am literally this moment now looking at small claims court proceedings which you can only start after 90 days of amazon holding funds. May be able to go the watchdog but time will tell. Anyone else found them in the same position?
