Hi,

I have had 9 of my ASINs go inactive all of which are kitchen knives that I have been selling for 3 years now successfully. I have lost over £30k in estimated sales since the ASINs became inactive.

I have escalated to the Managing Directors office 3 times and was redirected to the Executive Escalation Department. The Executive Escalation Department have promised that they are looking into it but it has been 8 days with no resolution.

My Case IDs are below:

Case ID: 10590603602

Case ID: 10580894982

Case ID: 10579050182

Please can anyone help me get this issue resolved or have any advice?

I have the uk_knife18 attribute on all ASINs, I use AVD and I am an FBA seller. I have tried deleting and remaking all listings with no success.

@Seller_Udi0JNbTrsmUV

Hi I have been selling product's for for over a year and a week ago i got an email saying 8 of my products have been been made inactive i need to add barcodes etc I have done this about 10 times and they have been no help the latest email to amazon reply was as below but they never accept my barcode these are direct from the manufacturer so are correct.

Hello from Amazon Selling Partner Support,​

We have reviewed your email and understand that your issue is regarding inactive listing of the ASINs. We will check and help you with this.

Upon checking, we found that As our catalogue grows, we continuously make new determinations for which products should be restricted based on a number of factors. Even if you were selling your product before, you may be subject to new restrictions for the following reasons:

1. We have placed new restrictions on existing products that either require you to qualify or we may not be accepting applications currently. If your account becomes eligible to sell this product, you will see “Apply to sell” next to the product in the “Add a Product” feature in Seller Central.

2. You have received a performance notification related to your product and are required to provide additional information before you can sell it again. You can view these notifications through your performance notifications or your Account Health page.

To obtain additional information, please follow these steps:

1. Go to ‘Catalogue’ on Seller Central

2. Click Add a Product, search by ASIN

3. Apply to sell

You can click on below link to check with the add a product tool and request to apply for sell the products:

Hi @Seller_mIRnuhdx7l5sN

The kitchen knife products are inactive again. We have successfully restored other asin through seller support in January and February. However, this product that became unavailable on March 23 has not been restored to sale so far. We urgently need your help.

ASIN： B0CF17B3CB

Case id: 10983013642

Look forward to your reply!

Thank you

felicia