I am writing to seek assistance regarding my Amazon Seller Account, which is registered under my business based in the United Kingdom. My account currently provides access to various marketplaces, including Europe and North America. However, I had previously terminated access to the U.S. market and now wish to regain access and resume selling in this marketplace.

To address this, I attempted to create a separate Amazon U.S. seller account using a different email under the same business entity as my UK seller account. Unfortunately, the registration process was unsuccessful.

I also tried registering through the global seller portal, but I repeatedly encountered an error message, which I suspect may be related to my prior termination of access to the U.S. market.

Additionally, I have been unable to get in touch with U.S. support through my current account for further assistance.

for the love of god - i am hoping someone has experienced this issue and had a solution to the problem.

Here's what happened:

1. opened an amazon account in 2018 and brand registry is connected to it.

2. i stopped selling on it a few years ago

3. i decided to start selling again so i tried to log on but to my surprise, they blocked my account and cannot regain access to it.

4. i decided to open a new amazon account using a new email address so i can start selling again, HOWEVER i need permission from my old account to sell on my new account (because of the brand registry already set up)

5. NOBODY from Amazon is helping me to regain back access to my old account.

HELP!

Hello fellow sellers,

I’m reaching out because my business is suffering due to Amazon’s own mistakes, and I urgently need help to fix this.

I run a small, family-owned business that manufactures and sells educational products for children. 

Without my consent, Amazon automatically registered my seller account in the UK—despite me never intending to sell there. Since I had no activity in that marketplace, the account remained inactive for years.

Once I started receiving notifications from Amazon UK, I immediately contacted Amazon Support to clarify what I needed to do. Support assured me that I could IGNORE the notifications because my UK account was inactive, and it would NOT affect my U.S. account. I have these conversations in writing, backed by screenshots.However, despite following Amazon’s own guidance under case IDs 17046785961 (U.S.) and 10722506312 (UK), my U.S. account was suddenly deactivated due to an unresolved issue in the UK marketplace—a marketplace I have never used or intended to sell in.

What I Have Done:

-Submitted all required documentation to Amazon UK several days ago—still no response. 

- Escalated the issue with Amazon U.S. Support, but no resolution yet. 

Every day this remains unresolved, my business faces serious financial damage. 

My inventory is stuck, my sales are frozen, and I am losing revenue I rely on to operate. Yet we are now caught in a bureaucratic nightmare that is damaging everything we’ve worked so hard to build.

I am not asking for generic “support” at this point—I am pleading for real HELP to review my appeal and escalate this case for urgent correction. Amazon’s own incompetence created this issue, and now my business is paying the price.

Has anyone else faced a similar issue? Any advice on how to escalate this beyond standard support channels? 

I appreciate any help from those who have dealt with same issue before.