Hello everyone, I received an email from Amazon that my account was deactivated. The email contained the order IDs of 10 orders and asked for proof of delivery of these orders. Although I sent all the requested documents and information, I get the mail that we do not have enough information and the same mail comes. I need help. Has anyone experienced such a problem before?

My account has just been deactivated as "they couldn't verify my documents".

I scanned my bank statement and sent that - they said it was a screenshot - it wasn't, but I then downloaded one from the bank and sent that, I then got an email saying my account has been deactivated!!

I phoned up and all they would tell me is that my documents couldn't be verified. I asked why, but they don't have that information, and the department who decide cannot be contacted.

I have been selling on Amazon for around 15 years so am at a loss - any help or advice would be appreciated.

Hello,

I am reaching out for assistance with reactivating my seller account in Germany. It was deactivated because of VAT issues, and I've already shared all the proofs of payment confirmed by the German VAT authority with the team. Despite opening two cases since May 21st, I haven't received any response on the latter.

I urgently need your help in reactivating my account, as the current status is causing significant setbacks for me.