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Multiple returns for same order?
Anyone had this?
Someone ordered something about 3 weeks ago now, claimed it was damaged, asked for a return. I may have just sent a new one without the return if they'd asked. I messaged them but got no reply. Messaged again and still no reply.
I didn't receive the return. A couple of days ago I received a new return request for the same item. The item still hasn't been returned.
I rarely get returns, I don't know how their can be more than one return request for the same order.
5 replies
Seller_zDUw7ekrB6OEy
We have had this, not sure how it happens. Sometimes the return reason changes, usually from a change of mind reason to a seller fault reason. Presumably to get a free return.
Seller_tHDZMh56pq7gX
I have had this also, from memory, you can mark the duplicate as closed, and the reason for doing so is "duplicate request" or something similar.
Seller_VpTps3nNkV8hZ
Thanks for the replies. Curiously, a refund has just been issued by Amazon. Neither tracking shows anything as having been sent.
Seller_VpTps3nNkV8hZ
Yeah the refund is authorised when they request the refund, the cash will be deducted from your account as soon as it's scanned at the couriers / post office when they drop it off.
Yes, at the time I posted it hadn't tracked but has now appeared in tracking. It's supposed to be damaged. If the buyer had contacted me I could have probably sorted it for a lot less than Amazon's system allows and we'd have all been happy. As it is it looks like they're either not receiving messages or ignoring them.
