My account got deactivated for an item I am not even selling [Moderator Edit: removed personal solicitations]
Dear Amazon Warriors,
[Moderator Edit: removed personal solicitations] I got my account deactivated, section 3, for an item that I am not even selling. I stop selling it last year, as soon as I got the first warning, a removal order was created in 2023, so not sure why I was hit by this unfair deactivation, it's so devastating.
Amazon is asking me invoices for the last 365 days which is not possible. Last time I sourced it was in August 2023, so I am submitting what I have but looks like they don't analyse the case properly.
Not sure what I can do, I am missing the best Quarter of the year.
5 replies
Seller_nRFmxiQg4EGrw
I am part of the (spam redacted) Amazon selling community
And there's your problem......
So you did in fact offer to sell it. Based on the "community" that you are part of, I have to wonder if your sourcing was legit.
I'll agree that it's unfair to require an invoice that is within 365 days for something sold prior to that. But perhaps if you submit your Letter of Authorization from the brand that will suffice. Oh, wait; I bet your "guru" didn't tell you that part, did he?
Seller_J46Ruz3VzvWCV
Unless you deleted the offer from your inventory you are still liable.
Find a real source; buy 10 units; submit the invoice.
Seller_kIukTwdhvntAp
"Amazon is asking me invoices for the last 365 days which is not possible."
That is because your guru is promoting an outdated and discredited style of selling that has not been useful for Amazon for at least two or three years.
For any other members of the cult that are reading this, study the following IF you want to survive on the new, improved, Amazon --
THE AMAZON TWO STEP -- A NEW DANCE FOR SELLERS
More and more frequently Amazon is taking a TWO STEP approach and you are probably caught with not doing one of the steps (or either one!)
You are confusing AMAZON allowing you to list (or at least "ungate") an item or category and actually being APPROVED to sell a product. Amazon might ungate you for a CATEGORY, but there can be 100's of brands in the category and they ALL have their own restrictions.
AMAZON is only interested in FEES. They will allow a chimpanzee to list if it means they collect $$$$$.
Additionally, brands that you COULD sell yesterday may be restricted today or next week. Amazon is a moving target to deal with.
DO YOU have an LOA from the brand allowing you to sell on here?
If you have an LOA that specifically says you can sell on Amazon you MIGHT survive listing items.
More and more brands are providing a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK? You DO have a sales rep at the brand, don't you?
NOTE the verification is required from the brand that the source is legitimate and authorized, NOT from one of those touted on TikTok and YouTube as having "thousands of brands and products" that assures you that they are authorized.
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies and experienced sellers find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
If you don't already have the above requirements in place you are probably going to have stranded inventory and a suspended account.
For any rookies out there reading this, please take the following steps while you study so you don't end up suspended!
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
If you don’t want to follow the advice above, go directly to this step and save some time --
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
Pay attention to this recent story in the Amazon 'news' from September 25, 2024.
Sellers were given a 5 day warning that this was being put in place. Sellers have posted that LOAs are required in Europe, so you can see the handwriting on the walls -- this is coming for EVERYTHING on Amazon eventually!
"Updates to listing products with compliance requirements, effective September 30, 2024"
https://sellercentral.amazon.com/gp/headlines.html?id=GTF566XNEPCPXKDM&ref=nslp_at_6_GTF566XNEPCPXKDM_en-US_ttl_rf_recent_news_7
Seller_kIukTwdhvntAp
Hey guys – This is just another walking billboard for that guru of how to use OA and RA to sell on Amazon . Any chance of getting this SPAM AD removed BEFORE the end of the weekend?
@Sandy_Amazon
@Blake_Amazon
@Michelle_Amazon
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@Jaijai_AMZ_136
@Roberto_Amazon
@Micah_Amazon
@Topher_Amazon
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@Nikki_Amazon
Levi_Dylan_Amazon
Hello @Seller_ie2behFgAA8et,
Thanks for posting on the forums.
From what you have shared, this sounds like your account has been deactivated for authenticity concerns and you would like some guidance on what your available next steps will look like.
For any deactivation having to do with authenticity, invoices from a verifiable source for the brand, that meet our document requirements will be required.
For this, I suggest to submit the most recent invoices you have for the affected ASIN, that covers your sales quantity for that ASIN over the last 365 days. We may reach out to your supplier to verify them and the invoices. Have you reached out to your supplier to ensure they would be willing to receive a call like this? Have you checked if we have tried to reach out to your supplier as of yet?
So that I can look into the details, can you please provide me with a case log ID from your account? This way, I can work with the relevant teams to understand what might be missing from your submission.
In the meantime, I suggest to review the below help pages for more details on the specific document/supplier requirements...
--Invoice requirements for appealing a policy violation
--Responsible Sourcing documentation request requirements
I am looking forward to your reply. The forums community and I are here for you.
Wishing you the best,
LeviDylan
