Variations problem
I have created a variation family with 5 color variants, and all 5 child ASINs are active and successfully attached to the parent. However, on the live listing page only 3 colors are showing, while all 5 colors appear correctly when opening the detail page. I'm confused as to why all 5 colors are not displaying on the main listing page. Could you please investigate why only 3 out of 5 color variations are visible on the live page and provide guidance on how to resolve this?
Please guide
Variations problem
I have created a variation family with 5 color variants, and all 5 child ASINs are active and successfully attached to the parent. However, on the live listing page only 3 colors are showing, while all 5 colors appear correctly when opening the detail page. I'm confused as to why all 5 colors are not displaying on the main listing page. Could you please investigate why only 3 out of 5 color variations are visible on the live page and provide guidance on how to resolve this?
Please guide
3 replies
Seller_k2X0L9mVRT0pW
this is a seller forum not Amazon. Open a case directly with Amazon - no one here can look
Into your account
Yujiro_Amazon
Hello @Seller_C3FOcxyBkEiv3,
Thank you for reaching out. This is a common scenario with variation families. When all 5 child ASINs are active and attached but only 3 display on the live listing page, it typically means the missing 2 have something preventing them from being buyable on the storefront.
A few things to check: Are all 5 variations currently in stock? Do all 5 have their own main image uploaded that meets Amazon's image requirements? And are all 5 showing as "Active" with no quality alerts or listing warnings in your Manage Inventory page?
If everything looks good on your end and you're still only seeing 3 on the live page, open a case with Seller Support referencing the parent ASIN and the two child ASINs that aren't displaying, and share the case ID here so we can follow up.
Best regards,
Yujiro
