Listings Deactivated 148 units inventoery unsellable
I am writing regarding Case ID 12225386982, originally opened on 13 March 2026. This case has now remained unresolved for 42 days, despite my full compliance and repeated attempts to obtain resolution through the proper channels.On 21 April 2026, I formally escalated this matter to the Leadership Team — and to date, I have received no response whatsoever. This complete silence, following a pattern of three identical templated replies and continued inaction, represents a serious and systemic service failure on Amazon's part.
Complete Case Timeline:
13 March 2026 — Case 12225386982 opened. All required compliance documents submitted in full.
4 April 2026 — Templated reply received: "We will remove these ASINs from the Account Health page within 48 hours." No action taken.
10 April 2026 — Identical templated reply received. No action taken.
17 April 2026 — Identical templated reply received for the third time. No action taken.
21 April 2026 — Formal escalation submitted to the Leadership Team. No response received.
24 April 2026 — Matter still unresolved. Listing remains deactivated. Inventory remains frozen.
Thank you for your urgent attention and help
Listings Deactivated 148 units inventoery unsellable
I am writing regarding Case ID 12225386982, originally opened on 13 March 2026. This case has now remained unresolved for 42 days, despite my full compliance and repeated attempts to obtain resolution through the proper channels.On 21 April 2026, I formally escalated this matter to the Leadership Team — and to date, I have received no response whatsoever. This complete silence, following a pattern of three identical templated replies and continued inaction, represents a serious and systemic service failure on Amazon's part.
Complete Case Timeline:
13 March 2026 — Case 12225386982 opened. All required compliance documents submitted in full.
4 April 2026 — Templated reply received: "We will remove these ASINs from the Account Health page within 48 hours." No action taken.
10 April 2026 — Identical templated reply received. No action taken.
17 April 2026 — Identical templated reply received for the third time. No action taken.
21 April 2026 — Formal escalation submitted to the Leadership Team. No response received.
24 April 2026 — Matter still unresolved. Listing remains deactivated. Inventory remains frozen.
Thank you for your urgent attention and help
14 replies
Seller_k2X0L9mVRT0pW
This is a seller forum - not Amazon direct. We cannot help you. Try tagging in some mods by name
Seller_8Sxfr9vxRkc10
@Julia_Amzn @Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon @Jona_Amazon @Simon_Amazon @Spencer_Amazon
Amyy_Amazon
Hi @Seller_8Sxfr9vxRkc10,
Thanks for reaching out and sharing the details.
I have reviewed the details shared and escalated the issue internally for a resolution. I will get back to you here once there is an update or if any additional information is needed.
Regards,
-Amyy
Amyy_Amazon
Hi @Seller_8Sxfr9vxRkc10,
Thank you for your patience.
I have received an update from the internal team. Your ASIN has been suppressed due to safety concerns. To reinstate the listing, you will need to provide the following:
Live images of the product, clearly showing Ingredients list, Allergens (if present) and Business Address.
Please ensure that the information in the images matches your product detail page, as any discrepancy may result in the application being rejected.
Kindly follow the guidance provided and do not hesitate to reach out to Seller Support if the issue persists after completing the recommended steps.
Regards,
-Amyy
Seller_8Sxfr9vxRkc10
Hi @Ammyy
Thank you for your reply ,we have submitted all the information requested. we received reply as below on 17th April .Listing is still inactive
Reply from amazon support
17 Apr 2026
14:39 CEST
Hello Phoenix 19,
We have reviewed your request for the ASINs listed below. Based on the results of internal investigations and currently available information, we confirm these ASINs are food products that meets the display of ingredients
B01MCR7I0A - Cote d'Or Belgian Milk Chocolate Bar XL (2 Pack), 200g
As a result, you are not required to submit additional information to comply with the Food Information to Consumers (FIC) legislation for these ASINs.
The above listings are no longer at risk of deactivation for the Food Information to Consumers requirements related to Ingredients, but must still comply with all other policies and compliance documentation requirements. We will notify you of any other compliance requirements by email. You may have other statutory rights for redress including out-of-court dispute settlement. To learn more, visit: www.amazon.co.uk/gp/help/customer/display.html?nodeId=TRBWYyyNUUhA8aBuwS
We will remove these ASINs from the Account Health page within 48 hours.
We’re here to help.
To learn more, go to “Food Information to Consumers” Help Page:
https://sellercentral-europe.amazon.com/help/hub/reference/G201532200
Amazon Services
Thank you for selling with Amazon
Manny_Amazon
Hi @Seller_8Sxfr9vxRkc10,
I am checking with the team.
Regards,
- Manny
Manny_Amazon
Hello @Seller_8Sxfr9vxRkc10,
I've heard from my partner team. The team said that the information you've received before is inaccurate, as you're still required to provide the docs requested.
Regards,
- Manny
Seller_ACrtjM52bXtSc
[Moderator Edit: removed off-topic commentary]
Seller_l9DWGFvAaJQ2I
It appears here that the 'support' offered is absolutely pathetic.
Please explain how sellers are supposed to mind read the constant traffic of inaccurate waffle from Amazon?
Sellers stand no chance if you never explain to them properly, leave everything so vague that not even the moderators can understand it, and on top of that give them inaccurate information.
Try reading this and similar posts back to yourself. It's absolute madness.
Seller_lncJ33ORWEySW
That seems to be the real issue here and constantly happens with Amazon's very poor and often inadequate support.
