Listings Deactivated 148 units inventoery unsellable
I am writing regarding Case ID 12225386982, originally opened on 13 March 2026. This case has now remained unresolved for 42 days, despite my full compliance and repeated attempts to obtain resolution through the proper channels.On 21 April 2026, I formally escalated this matter to the Leadership Team — and to date, I have received no response whatsoever. This complete silence, following a pattern of three identical templated replies and continued inaction, represents a serious and systemic service failure on Amazon's part.
Complete Case Timeline:
13 March 2026 — Case 12225386982 opened. All required compliance documents submitted in full.
4 April 2026 — Templated reply received: "We will remove these ASINs from the Account Health page within 48 hours." No action taken.
10 April 2026 — Identical templated reply received. No action taken.
17 April 2026 — Identical templated reply received for the third time. No action taken.
21 April 2026 — Formal escalation submitted to the Leadership Team. No response received.
24 April 2026 — Matter still unresolved. Listing remains deactivated. Inventory remains frozen.
Thank you for your urgent attention and help
Listings Deactivated 148 units inventoery unsellable
I am writing regarding Case ID 12225386982, originally opened on 13 March 2026. This case has now remained unresolved for 42 days, despite my full compliance and repeated attempts to obtain resolution through the proper channels.On 21 April 2026, I formally escalated this matter to the Leadership Team — and to date, I have received no response whatsoever. This complete silence, following a pattern of three identical templated replies and continued inaction, represents a serious and systemic service failure on Amazon's part.
Complete Case Timeline:
13 March 2026 — Case 12225386982 opened. All required compliance documents submitted in full.
4 April 2026 — Templated reply received: "We will remove these ASINs from the Account Health page within 48 hours." No action taken.
10 April 2026 — Identical templated reply received. No action taken.
17 April 2026 — Identical templated reply received for the third time. No action taken.
21 April 2026 — Formal escalation submitted to the Leadership Team. No response received.
24 April 2026 — Matter still unresolved. Listing remains deactivated. Inventory remains frozen.
Thank you for your urgent attention and help
14 replies
Seller_k2X0L9mVRT0pW
This is a seller forum - not Amazon direct. We cannot help you. Try tagging in some mods by name
Seller_8Sxfr9vxRkc10
@Julia_Amzn @Abella_AMZ @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon @Jona_Amazon @Simon_Amazon @Spencer_Amazon
Amyy_Amazon
Hi @Seller_8Sxfr9vxRkc10,
Thanks for reaching out and sharing the details.
I have reviewed the details shared and escalated the issue internally for a resolution. I will get back to you here once there is an update or if any additional information is needed.
Regards,
-Amyy
Amyy_Amazon
Hi @Seller_8Sxfr9vxRkc10,
Thank you for your patience.
I have received an update from the internal team. Your ASIN has been suppressed due to safety concerns. To reinstate the listing, you will need to provide the following:
Live images of the product, clearly showing Ingredients list, Allergens (if present) and Business Address.
Please ensure that the information in the images matches your product detail page, as any discrepancy may result in the application being rejected.
Kindly follow the guidance provided and do not hesitate to reach out to Seller Support if the issue persists after completing the recommended steps.
Regards,
-Amyy
Seller_lncJ33ORWEySW
That seems to be the real issue here and constantly happens with Amazon's very poor and often inadequate support.
