Product removed because item has been identified as making unauthorised medicinal claims
Hi Sellers!
We have an issue as one of our products has been removed from the Amazon catalogue and we have 48 hours to act, where about 18 have already passed.
We received the following message:
"This item has been identified as making unauthorised medicinal claims or presentations in reference to the treatment of Depression, and is therefore not approved for sale on Amazon.co.uk. For further information please see our Seller Central Help Pages: https://sellercentral.amazon.co.uk/gp/help/external/201743990?language=en_GB&ref=efph_201743990_cont_201743940
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.co.uk. It is your obligation to make sure the products you offer comply with all applicable laws, regulations, and Amazon’s policies.
What actions do I need to take?
- If any of the above ASINs are Fulfillment by Amazon (FBA) offers, please initiate a removal request for the ASIN(s) referenced above to have your inventory sent to a location of your choosing. If you fail to initiate this removal request within 30 days of this notification, we may dispose of it in accordance with the Amazon Services Europe Business Solutions Agreement and FBA policies. For more information on our FBA policies, please review https://sellercentral.amazon.co.uk/gp/help/201030350 and https://sellercentral.amazon.co.uk/gp/help/200140860
- Within 48 hours of this warning, please review your listings and close, delete, or archive any listings that do not comply with all applicable laws, regulations, and Amazon’s policies, including the product(s) listed above.
Please note that moving a restricted product listing to Inactive (Out of Stock) does not make the listing compliant. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.
What happens if I fail to follow the above instructions?
Failure to properly close or delete all restricted product listings from your inventory may result in the deactivation of your selling account."
Please advise me what to write back to Amazon as the best case scenario for us is to just remove the anti-depression claim from the keywords, but will that be enough and how do we explain to Amazon why we wrote it down?
Thank you for your support everyone!
2 replies
Seller_EJIX7rqDNQJi2
Personally, I would advise you to take the notice seriously and comply with the instructions.
As you can see, Amazon offers you no option to simply remove the unauthorized medicinal claims from the listings so you can continue selling them.
If you fail to do so, your entire account will most likely get suspended.
Seller_hC0hNVDuILaKO
Simply removing the medicinal claims will not suffice, you need to delete those listings, and any others with similar medicinal claims.