An Amazon warehouse replacement with an incorrect label results in a customer complaining about an incorrect product
The products sent to the warehouse have been correctly labeled, but there is an error in Amazon's warehousing, resulting in confusion between the warehousing products and other products in the store, and the Amazon warehouse has changed the product labels without authorization, which in turn causes the customer to receive the wrong product when purchasing, causing complaints about bad reviews and incorrect versions, and affecting link sales and account security. What should I do in this situation?
Seller support did not have a professional explanation and a reliable handling plan, and the warehouse did not cooperate with the modification, while the sale continued, and the wrong product was still being shipped to the buyer. I can't stop selling links because of dozens of mislabeled products, and discard or remove them to overseas warehouses in large quantities, which is too much loss. Have any sellers ever experienced an Amazon warehouse replacing the wrong product label, resulting in a customer complaining about the wrong product? How did you all handle this situation? Hope to get more guidance from sellers, thank you!
