Negative Feedback left for cancelled order
Just noticed I've received a negative feedback for order that was placed in error and cancelled (seller-fulfilled). How it's posible that buyer is able to leave feedback for orders they cancelled and never received.
Obviously seller support refuses to remove it as it's 'not in violation with their gudelines' :/
Negative Feedback left for cancelled order
Just noticed I've received a negative feedback for order that was placed in error and cancelled (seller-fulfilled). How it's posible that buyer is able to leave feedback for orders they cancelled and never received.
Obviously seller support refuses to remove it as it's 'not in violation with their gudelines' :/
3 replies
Seller_ZVAz3d5lZuGid
Presumably the customer cancelled the order ? - that shouldn't be allowed if it was their error.
Seller_Qrqi3Gr1D0qyY
I'm really impressed that Seller Support has eventually removed this negative feedback.
I initialy did as always so thrugh feedback manager and feedback was automaticaly retained. I then reopened a case trying to explain the situation and it was straight closed (boot replied within seconds), reopened second time (boot replied again within secods). After my third attempt to reopen, it took a few hours to get a reply so I assume that this time it was reviewed at by human?
I was lucky this time but it's really hard these days to get a real person involved!
