Dear Amazon Seller Support,

I am writing to formally raise a serious complaint regarding the handling of my Amazon Shipping account, the abrupt and unexplained price increases, and the consistently poor customer service I have received.

Issues I Have Experienced:

Rude and unhelpful support:

When contacting Amazon Shipping support, I have consistently been met with rudeness and abruptness, [Moderator Edit: removed personal information]. Calls have been repeatedly cut off or prematurely closed without resolution from other members and [Moderator Edit: removed personal information] closing my case and refuse to explain why the large increases were sudden and so high

Unexplained 50%+ price increases:

[Moderator Edit: removed personal information] increased my shipping prices for large and extra-large parcels by over 50% without any prior warning or explanation. Despite my repeated requests for a clear rationale, my cases are repeatedly closed with no answers. I need to understand why this has happened so i can make a rationale decision as to wether i can continue using amazon shipping. I would like too but these huge uncopative increase are unaccetable and now im not shipping as many orers with amazon shipping causing my orices to incraeses further.

Blocked communications & complaints:

I have tried multiple times to escalate this issue [Moderator Edit: removed personal information], but the cases have been closed without any investigation or response.

Inadequate shipping capacity & poor vehicle coverage:

Amazon Shipping often fails to send enough vehicles to cover my shipping volume.

I requested an account manager when I started, I have never been assigned one.

Forced to use other couriers due to price:

Due to these price increases, I am unable to ship the large volume (250+ large parcels per day) through Amazon Shipping, as their rates are 50–75% higher than other couriers. This has forced me to rely on other couriers, which increases my costs further and has led to parcel damage.

Repeated unresponsiveness on service changes:

I have contacted Amazon Shipping four times to request switching to a pricing plan suitable for shipping over 250 parcels daily but have never received a response. It feels like my requests are being blocked.

Damaged business and stress:

I invest heavily in stock (£11k) and am losing money due to this pricing structure and poor service. I had a successful trial with Amazon Shipping previously, but these recent changes have made it impossible to continue.

Issues with Evri as a courier:

Over 75% of orders shipped via Evri fail to be delivered, causing significant disruption. I should be able to remove Evri as a shipping option from my account, but this is not allowed.

What I am Requesting:

A detailed explanation for the price increases on large and extra-large parcels and how i can ca enusre a better price, or at least go back to the original price plan please see atched, which was advertiused on amazon seller but i was nt getting these rates, which i understand is against the law.

Assignment of a dedicated account manager to support my high-volume shipping needs and to supposr my acocunts so i can seak to soemone who will deal with my issues [Moderator Edit: removed personal information]

Immediate review and reconsideration of my shipping pricing and service plan to allow me to ship 200+ parcels daily competitively.

Resolution of the customer service issues [Moderator Edit: removed personal information]

The ability to opt out of unreliable couriers such as Evri.

Clear, timely communication and transparency on all account changes going forward.

I have invested significant time, effort, and money into my business with Amazon, but the current situation is causing financial loss and stress. I urgently need assistance to restore a workable and fair shipping arrangement.

Thank you for your immediate attention to this complaint. I expect a prompt and detailed response.