Countries
Read only
INVOICE DEFECT RATE APPEAL ADVICE NEEDED.
So a few times my invoice defect rate has exceeded the average 5% and recently it hit 100% now the account has become suspended until we can work it out and solve this problem.
However they do not seem to be accepting my reasoning and keep asking for more what I have submitted:
5 November 2024 12:27 GMT
Additional information
- Greater detail on the actions you have taken to resolve your Invoice Defect Rate exceeding 5%.
I have sent out all of the missing invoices and any requests that were made by customers via Amazon messages I’ve replied back to all of them with a copy of their invoice. Every invoice that was required has been delivered to the customer.
-- Greater detail on the steps you have taken to prevent your Invoice Defect Rate from exceeding 5% going forward, including the way you will provide invoices to customers.
If a invoice is required I will make it and send it out. Invoices will be sent at the same time the shipping label is created to make sure this does not happen again.
-- Greater detail on how your account has complied with our policy:
The invoices have now been sent off to the customers requiring them and I have resolved all of the issues. I have also read up on the policy and have taken it into account and understood it.
Attached is proof of invoices sent.
Attached ...
Yet to no avail they want more information.
Any help will be much appreciated.
VAT CALCULATION SYSTEM WONT WORK FOR US AS NOT REGISTERED
3 replies
Seller_76AUwmqvSyRIM
2 things:
You shouldn’t wait for business customers to request an invoice. You MUST upload it within 24 hours of despatch, no ifs or buts.
You CAN have Amazon issue invoices automatically on your behalf, even if not vat registered. Sorry, I don’t have time to locate the help article but do look for it.
Seller_mS10UjVYuuGor
If you search manage invoices and go to that page, scroll down below the main two ways of invoicing and below there is an aption that says 'I am VAT-exempt and thus cannot provide VAT invoices. What do I have to do?' in there is syas there is an option to start automatic receipt generation but it won't let me in as i'm VAT registered. Once enrolled add that to your appeal or if you can't enrol while suspended tell them you will when you can.
Why Amazon doesn't set this as a default with an option to upload your own invoices instead is anyone's guess.
Similar Discussions
