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    Seller_HMxMRdomHkjHi

    Compliance documents for toys

    Hi I am looking for advice here, I am now on 27 listings taken down as toys. Without exception none of the listings are toys, they are all knitting patterns. Some of them are Jane Greenhowe booklets of instructions to knit various toys. Some of them are knitting patterns to knit dolls clothes and some are matinee jacket knitting patterns.

    I have just had a 10 minute conversation with a representative from Amazon Account Health Support. I have been unable to convince him that these are not toys. Even though the listing clearly states that they are patterns or booklets. His response was"But a child could play with them" How? I told him the only thing a child could do with them is tear them up. He then asked if I was going to have them tested. I thought all of the stupid answers were AI but apparently not.

    Has anyone found a solution to this?

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    Seller_HMxMRdomHkjHi

    Compliance documents for toys

    Hi I am looking for advice here, I am now on 27 listings taken down as toys. Without exception none of the listings are toys, they are all knitting patterns. Some of them are Jane Greenhowe booklets of instructions to knit various toys. Some of them are knitting patterns to knit dolls clothes and some are matinee jacket knitting patterns.

    I have just had a 10 minute conversation with a representative from Amazon Account Health Support. I have been unable to convince him that these are not toys. Even though the listing clearly states that they are patterns or booklets. His response was"But a child could play with them" How? I told him the only thing a child could do with them is tear them up. He then asked if I was going to have them tested. I thought all of the stupid answers were AI but apparently not.

    Has anyone found a solution to this?

    00
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    Reply
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    Manny_Amazon
    In reply to: Seller_HMxMRdomHkjHi’s post

    Hi @Seller_HMxMRdomHkjHi,

    Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.

    Regards,

    - Manny

    00
    user profile
    Seller_d8YGbIjNqwFxn
    In reply to: Seller_HMxMRdomHkjHi’s post

    Have you tried appealing through account health. You have to put a submission in that they are not toys.

    I have had a few greeting cards identified as toys and each one I have appealed as not being toys has been accepted by Amazon and no documentation is required.

    00
    user profile
    Seller_AVteysPitiEJq
    In reply to: Seller_HMxMRdomHkjHi’s post

    I had the same problem with Card Making Embellishments and lost the appeal initially but I popped the problem into ChatGPT and asked to formulate an appeal - it worked.

    Let AI do the work for us as Amazon AI probably understands AI better

    00
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    Seller_HMxMRdomHkjHi

    Compliance documents for toys

    Hi I am looking for advice here, I am now on 27 listings taken down as toys. Without exception none of the listings are toys, they are all knitting patterns. Some of them are Jane Greenhowe booklets of instructions to knit various toys. Some of them are knitting patterns to knit dolls clothes and some are matinee jacket knitting patterns.

    I have just had a 10 minute conversation with a representative from Amazon Account Health Support. I have been unable to convince him that these are not toys. Even though the listing clearly states that they are patterns or booklets. His response was"But a child could play with them" How? I told him the only thing a child could do with them is tear them up. He then asked if I was going to have them tested. I thought all of the stupid answers were AI but apparently not.

    Has anyone found a solution to this?

    39 views
    6 replies
    00
    Reply
    user profile
    Seller_HMxMRdomHkjHi

    Compliance documents for toys

    Hi I am looking for advice here, I am now on 27 listings taken down as toys. Without exception none of the listings are toys, they are all knitting patterns. Some of them are Jane Greenhowe booklets of instructions to knit various toys. Some of them are knitting patterns to knit dolls clothes and some are matinee jacket knitting patterns.

    I have just had a 10 minute conversation with a representative from Amazon Account Health Support. I have been unable to convince him that these are not toys. Even though the listing clearly states that they are patterns or booklets. His response was"But a child could play with them" How? I told him the only thing a child could do with them is tear them up. He then asked if I was going to have them tested. I thought all of the stupid answers were AI but apparently not.

    Has anyone found a solution to this?

    00
    39 views
    6 replies
    Reply
    user profile

    Compliance documents for toys

    by Seller_HMxMRdomHkjHi

    Hi I am looking for advice here, I am now on 27 listings taken down as toys. Without exception none of the listings are toys, they are all knitting patterns. Some of them are Jane Greenhowe booklets of instructions to knit various toys. Some of them are knitting patterns to knit dolls clothes and some are matinee jacket knitting patterns.

    I have just had a 10 minute conversation with a representative from Amazon Account Health Support. I have been unable to convince him that these are not toys. Even though the listing clearly states that they are patterns or booklets. His response was"But a child could play with them" How? I told him the only thing a child could do with them is tear them up. He then asked if I was going to have them tested. I thought all of the stupid answers were AI but apparently not.

    Has anyone found a solution to this?

    Product safety and compliance
    Tags:Product safety
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    Manny_Amazon
    In reply to: Seller_HMxMRdomHkjHi’s post

    Hi @Seller_HMxMRdomHkjHi,

    Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.

    Regards,

    - Manny

    00
    user profile
    Seller_d8YGbIjNqwFxn
    In reply to: Seller_HMxMRdomHkjHi’s post

    Have you tried appealing through account health. You have to put a submission in that they are not toys.

    I have had a few greeting cards identified as toys and each one I have appealed as not being toys has been accepted by Amazon and no documentation is required.

    00
    user profile
    Seller_AVteysPitiEJq
    In reply to: Seller_HMxMRdomHkjHi’s post

    I had the same problem with Card Making Embellishments and lost the appeal initially but I popped the problem into ChatGPT and asked to formulate an appeal - it worked.

    Let AI do the work for us as Amazon AI probably understands AI better

    00
    Follow this discussion to be notified of new activity
    user profile
    Manny_Amazon
    In reply to: Seller_HMxMRdomHkjHi’s post

    Hi @Seller_HMxMRdomHkjHi,

    Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.

    Regards,

    - Manny

    00
    user profile
    Manny_Amazon
    In reply to: Seller_HMxMRdomHkjHi’s post

    Hi @Seller_HMxMRdomHkjHi,

    Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.

    Regards,

    - Manny

    00
    Reply
    user profile
    Seller_d8YGbIjNqwFxn
    In reply to: Seller_HMxMRdomHkjHi’s post

    Have you tried appealing through account health. You have to put a submission in that they are not toys.

    I have had a few greeting cards identified as toys and each one I have appealed as not being toys has been accepted by Amazon and no documentation is required.

    00
    user profile
    Seller_d8YGbIjNqwFxn
    In reply to: Seller_HMxMRdomHkjHi’s post

    Have you tried appealing through account health. You have to put a submission in that they are not toys.

    I have had a few greeting cards identified as toys and each one I have appealed as not being toys has been accepted by Amazon and no documentation is required.

    00
    Reply
    user profile
    Seller_AVteysPitiEJq
    In reply to: Seller_HMxMRdomHkjHi’s post

    I had the same problem with Card Making Embellishments and lost the appeal initially but I popped the problem into ChatGPT and asked to formulate an appeal - it worked.

    Let AI do the work for us as Amazon AI probably understands AI better

    00
    user profile
    Seller_AVteysPitiEJq
    In reply to: Seller_HMxMRdomHkjHi’s post

    I had the same problem with Card Making Embellishments and lost the appeal initially but I popped the problem into ChatGPT and asked to formulate an appeal - it worked.

    Let AI do the work for us as Amazon AI probably understands AI better

    00
    Reply
    Follow this discussion to be notified of new activity