How do I turn off automated handling time???

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Seller_b2ih8TgjoA5pw

How do I turn off automated handling time???

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I've SKU Level handling time set for my SKU's. But Amazon's Automated handling time setting overrides those handling times. I can't turn it off. This creates a problem for me because some merchant orders are marked as "late shipping" because of this.

please help how do I turn this off?

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Tags:Seller fulfilled, Shipping
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Seller_i6S8knzW6zU6Z

Hi @Seller_b2ih8TgjoA5pw,

According to the help page on handling time, under the "Automated handling time (AHT)" section, Amazon automatically enables AHT when there's a gap of two days or more between set and actual handling times. Once enabled, it can't be turned off - this policy has been in effect since September 25, 2024.

However, there are a couple of options you might want to consider:

If you're selling custom, heavy/bulky, handmade, perishable, or media items, you can request a handling time exception. This would allow your SKU-specific handling time to override the AHT settings. You'll need to contact Selling Partner Support to create a ticket for this exception.

It might also be helpful to know that having AHT enabled actually provides some protection - your seller-fulfilled listings won't be deactivated if your Late Shipment Rate doesn't meet policy requirements.

To keep track of your handling time performance, you can check your handling time gap in the Fulfillment Insight dashboard. The system calculates this using your shipments from the last 40 days (excluding the most recent 10 days).

Hope this helps explain the situation and gives you some options to consider!

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Jameson_Amazon

Hi @Seller_b2ih8TgjoA5pw,

Thank you for reaching out and for your patience here! I'm just coming across this thread and wanted to quickly chime in.

So happy to see that @Seller_i6S8knzW6zU6Z jumped in here to provide helpful information and guidance. (As always, truly appreciate all you do on the Seller Forums, MH_quantifiedmarkets!)

If you have any additional questions or need further assistance with your handling times, please don't hesitate reaching out!

All the best,

Jameson

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