custmer bought item for £59.99 and asked to return no problem but they've used free label through EVRI and parcel is gone missing, now Amazon expecting me to open the claim with evri, however I know for fact basic insurance is only £20....so where I'm standing with this...just to mention there wasn't any problem with the item, simple change of mind....talking to seller support is like talking to the wall no answer or answers doesn't make sense...

Not happy with the service amazon is not updating my tier as I met all requirement and keep saying to ask Evri and Evri keep saying to ask Amazon Don't know whom to ask

Hi everyone,

I’d like to get a second opinion on this situation. A customer is returning an item via Evri, citing "performance or quality not adequate" as the reason for the return. According to the return details, the parcel was sent via Evri on December 17th, but I haven’t received it yet. I’m also not entirely sure if the parcel was actually sent, as the information provided on Amazon isn’t always accurate.

Upon checking the return status, I found the following message: Tracking status: Package is undeliverable and returning to sender because it is damaged.

It seems the parcel may have been damaged and is being returned to the customer (the sender), if I’m interpreting this correctly.

I’ve already reached out to the customer for an update and am currently waiting for their response.

In the meantime, what’s the appropriate course of action in a situation like this? Who is responsible for the damaged or undelivered item—the seller or the buyer?

Thank you in advance for your inputs.

Alex