"Detail page removed" - due to policy issue "reference to heart health" in listing - but Product Description cannot be updated because listing is deactivated - Amazon Seller Support doesn't know how to fix
“Detail page removed” - due to policy issue “reference to heart health” in listing - but Product Description cannot be updated because listing is deactivated - Amazon Seller Support doesn’t know how to fix.
I have been stuck in a loop for 3 weeks.
- Listing won’t updated when we save it
- Amazon Seller Support are not able to edit the listing (?? I don’t understand)
- One of them then tried, and couldn’t because listing is deactivated (welcome to the problem mate)
- Listing cannot be reactivated until the wording is removed - but there is no way to fix the listing?
I am so frustrated - it has been 3 weeks of this.
Why can someone from Amazon not just remove the 1 sentence from the Product Description as I request.
And by the way - I am brand owner, and they agree I am brand owner… Still not able to do anything!
13 replies
Seller_dLVC82mkJJ2I8
I’ve been there many times. SS and Brand Registry official stance for brand owners is: they cannot and won’t do any changes as only the brand owner can do it.
Try this solution:
- Delete product & listing
- Wait 24 hours
- Upload changed listing info via inventory file - use the correct file with exact category, freshly downloaded from Add Products via Upload / Download spreadsheet / List products not currently in Amazon’s catalogue
- Wait 24 hours
- Appeal to the removal, pointing Batch ID with updated information.
Good luck!
Julia_Amzn
Hi @ Markie_Global,
@RobertWhite, thank you for the support and a great guide!
@Markie_Global, please let us know if this advice will work.
Bests,
Julia.
Seller_gseLN3opu4HoA
@RobertWhite @Julia_Amazon
Unfortunately this is not updating still.
I can see the changes there, but Amazon is not processing them into the “live” version of the listing in the SellerCentral.
Any other suggestions?
How can I escalate?
It has been 4 weeks and I reckon I have spent 50hrs of my time on this.
