In May, we received a complaint about selling fake goods, and then we immediately prepared the materials and provided the authentic invoice appeal. But we were rejected, but we do not know the reason for the rejection, Amazon has been telling us that there are fake information in the invoice and supplier information. But in fact, we have already provided the real invoice proof with the Chinese government tax number that can be checked. So we want to contact the account status specialist in Germany, but now we have a problem, we have been unable to get through the phone about Amazon

Please help us

How can we get in touch with the Account Status Officer? We have been unable to reach them on the phone. Can we ask them to contact us

Hi,

they told me that my account was suspended because of DAC7. Now they say that all the information are valid but we have to wait for the identity information check. I am waiting since 13 days and I can not find the responsible person or the department. They say only this: we dont need any further info. please wait.

I dont understand why do they need to verify the identity information again and again.