Account reverification/Deactivated - UK Amazon Payment Account
Hello,
We were asked to submit documents for verification of the Amazon payment account (National Identity and Certificate of Residence).
we did import it. The verification team recognized that the document was received on 09 August 2024, it's been almost a month since the account was temporarily deactivated, a large stock is held at FBA, resulting in daily holding costs.
The verification team has sent three automated notifications in the last three weeks, indicating that they were reviewing the information we had provided, but unfortunately no action was taken regarding verification or activation of the account. In the identity information section, it is clearly stated that verification can take from 24 hours to 10 days.
Can you help and advise us?
Thanks a lot for you kind support.
Kind regards
Email message from verification team is copied below :
Hello,
We are currently reviewing the information that you have provided. We will contact you as soon as we have completed this review or if we need any further information.
We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible.
The Amazon Payments Team
4 replies
Seller_k2X0L9mVRT0pW
Verification can take several weeks I'm afraid - there is no way to expedite it.
Ash_AMZ
Hello @Seller_fxV7TpYW90Sfe,
Ash here to assist. First of all, I would like to apologize for the delay on our response.
It has been understood that you need help with your account verification.
I hope that your verification has been completed, and your Selling on Amazon payment account has been activated.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
