Urgent: All Featured Offer / Buy Box Eligibility Lost Across Entire Catalog – Please Escalate (Case ID: 11964555332)
Hello @Spencer_Amazon / @Kai_Amazon / @Adam_Amazon_/@Julia_Amazon @JiAlex_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
I need urgent assistance from an Amazon forum moderator with a critical Buy Box / featured offer issue that is severely impacting our Amazon business.
Since this issue began, all of our listings across marketplaces (including Amazon UK/EU) are showing “No featured offers available” and have lost the Buy Box, even on ASINs where we are the only seller and fully compliant. This effectively means our products are not visible in the Buy Box at all and we are unable to generate sales at all through those listings.
Our account health is in excellent standing with no violations, and all ASINs are in stock, FBA-eligible, competitively priced, and meet Amazon’s performance requirements. Yet still we’re completely losing Featured Offer eligibility.
We have already opened a case with Selling Partner Support regarding this:
👉 Case ID: 11964555332
Could a moderator please request an internal review and escalate this issue to the appropriate Featured Offer / Buy Box Eligibility team, linked to the above case?
This is a business-critical problem and requires urgent review and resolution.
Thank you in advance for your help!
ACCOUNT HEALTH METRICS: (as of 01/01/2026)
Late Dispatch Rate: 0%
Pre-Fulfilment cancellation rate: 0%
Valid Tracking RateTarget: 98.45
On-Time Delivery RateTarget: 77.19%
Urgent: All Featured Offer / Buy Box Eligibility Lost Across Entire Catalog – Please Escalate (Case ID: 11964555332)
Hello @Spencer_Amazon / @Kai_Amazon / @Adam_Amazon_/@Julia_Amazon @JiAlex_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Simon_Amazon
I need urgent assistance from an Amazon forum moderator with a critical Buy Box / featured offer issue that is severely impacting our Amazon business.
Since this issue began, all of our listings across marketplaces (including Amazon UK/EU) are showing “No featured offers available” and have lost the Buy Box, even on ASINs where we are the only seller and fully compliant. This effectively means our products are not visible in the Buy Box at all and we are unable to generate sales at all through those listings.
Our account health is in excellent standing with no violations, and all ASINs are in stock, FBA-eligible, competitively priced, and meet Amazon’s performance requirements. Yet still we’re completely losing Featured Offer eligibility.
We have already opened a case with Selling Partner Support regarding this:
👉 Case ID: 11964555332
Could a moderator please request an internal review and escalate this issue to the appropriate Featured Offer / Buy Box Eligibility team, linked to the above case?
This is a business-critical problem and requires urgent review and resolution.
Thank you in advance for your help!
ACCOUNT HEALTH METRICS: (as of 01/01/2026)
Late Dispatch Rate: 0%
Pre-Fulfilment cancellation rate: 0%
Valid Tracking RateTarget: 98.45
On-Time Delivery RateTarget: 77.19%
2 replies
Seller_k2X0L9mVRT0pW
it’ll be your OTDR at 77% / needs to be over 90%
Susie_Amazon
Hello @Seller_JQnXSNvNGF5dL,
Thanks for reaching out to us on the Forums!
I'll explain how the featured offer selection works. First, we determine which items are eligible to be featured based on criteria that are designed to give customers a great shopping experience. Second, we select compelling offers to feature from among this pool of eligible offers.
For more information and guidelines on becoming the featured offer, I'd encourage you to review the following help pages:
How can I win the Featured Offer
We're unable to access the case ID shared check and reply on this thread with the right one. Once we get the details we'll be happy to review it and provide assistance if needed.
- Susie
