correct an order that is already shipped - how can i let customer know the order is being corrected
ForumsHomeDiscussionsGroups

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_jKF7qI1TodnDf

correct an order that is already shipped - how can i let customer know the order is being corrected

I shipped an order that I realized was for 2 items and I only included 1. I would like to reach out to the customer to let them know the 2nd one is coming BEFORE they get the order with only one and post a negative review. What can I do?

17 views
3 replies
Fulfil Orders
Tags:Seller fulfilled
10
Reply
3 replies
user profile
Seller_nRFmxiQg4EGrw
In reply to: Seller_jKF7qI1TodnDf’s post

If you are unable to message the customer, then perhaps use a faster shipping on the second item, so that it will get there first, and include a note explaining with that shipment.

Not perfect, but all I can come up with.

20
user profile
Topher_Amazon
In reply to: Seller_jKF7qI1TodnDf’s post

Hi @Seller_jKF7qI1TodnDf,

Did Vernon's suggestion and link above (thanks Vernon!) work for you in this case?

Regards,

Topher

10
Follow this discussion to be notified of new activity