unauthorized purchase

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Seller_uK2aGVnqbtliE

unauthorized purchase

This morning I printed a postage label for a knitting pattern that I was gang to send out this afternoon.

Midday I received a notice from Amazon that the customer was asking for a refund as it was an unauthorized purchase.

I saw that Amazon is sending a label for its return for £3.55. But I still have the item.

I don't mind refunding the cost of the item but I have already paid £1.55 for the postage label I now don't need, and then there's this £3.55 for the returns label.

I have tried to edit the Amazon details to reflect the fact that there is no need for a returns label but I can't seem to do it.

Help appreciated!

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3 replies
Tags:Refunds, Return shipment
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3 replies
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Seller_ZJhFeE3tNKzfh

you won’t get charged for the return label if it’s never used.

I’m also unsure but I think you can get refunds on insider postage labels as well if bought through buy shipping.

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Seller_uK2aGVnqbtliE

Thank you so much repliers. I am on my way out of this mess AND I've learnt a lot!!

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