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Disbursement...Seems impossible.
I am not a 'professional' seller...I have used my account to sell two reasonably rare text books....for a smallish amount of money, approximately £20.
But now getting the money as a disbursement is almost impossible. I have requested the disbursement a few times, and it hasn't come through....the last time I checked there was a message along the lines of 'in progress'. Now (a few months later...) I have got an email about the account being set to inactive and loggin in now, the account has now been set to inactive and I cannot see much at all in terms of detail.
After clicking on 'Account Info', on the global dashboard I am getting a message that:
'You currently have limited access to Amazon selling services. To receive disbursements, verify at least bank account. Start bank account verification here.'
I click that link and come to a screen that says 'Inactive account; You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.'
I click 'Continue' and I get to a screen titled 'Charge Methods'...and there is a method there and when I click 'Manage Charge Methods' it is flagged as 'active'.
Thing is....I went through this process a few months ago.... I was told I needed to update the charge method...I did and it was and still seems fine, but the account is inactive and....now, do I need to put another charge method in? Or can I verify the one that is there? I am running out of bank accounts to use. I changed the address to one that included the phone number in a different format but that hasn't done anything.
This feels like such a scam......making it so difficult to get such a small amount of money back so I will give up and Amazon can keep it....this whole thing is absurd.
0 replies
Sarah_Amzn
Hello @Seller_ma8uBA95wNSyL,
I'm Sarah with Amazon.
Have you reached out to Seller Support about this issue? If yes, could you please share the case ID?
Kind regards,
Sarah.
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