We initiated a drawdown of available funds as we do at the end of every weekday . We received an email confirming that the funds were on their way. The following day when checking the Disbursements it shows as Cancelled.

We checked to see why it had been cancelled and were directed to our Performance Notifications but there was nothing there to suggest a problem.

We contacted Amazon Account Heath Support who confirmed there were no issues on the Account & were then passed over to Amazon Selling Partner support. He checked the Account and the previous disbursement but could not find a problem.; He said that there is nothing more he can do & we would have to wait for the next scheduled drawdown to initiate in 14 days time, although there is no guarantee that we will receive these funds either if no one knows what the “Account Issues” are that they believe are on our account!

We did a disbursement on Tuesday 6th August which Amazon acknowledged and the money seems to be on its way to our account as normal, no idea why we suddenly cannot do on-demand daily disbursements.

We are a school uniform seller and this is our busiest period of the year, we cannot afford to not receive funds during these next 2-3 weeks as we need to pay suppliers in order to have stock to sell to customers!

Can anyone suggest any solution/who to contact? All our bank account and seller account details were checked by the Selling Partner Support team and no issues were found so we are at a loss..

I attempted disbursement last night It confirmed it was successful but when I checked I had not been sent the usual disbursement confirmation email PLUS the disbursement showed ,...no disbursement was made.

I assumed I had made an error so over 24 hours later, ie so eligible for a disbursement. I actioned a £810 disbursement and I enclose screenshots which confirmed I had "successful initiated transfer" ie the same message I have always received in the past.

BUT again it then showed the full amount (including the £810) was in my balance and on checking it stated that "no disbursement made"

Confusing as initially it confirmed that the disbursement had been successful and then a minute later completely cancelled out the disbursements

I have only had issue with disbursement before when the changeover to the "7 day balance" came into play a couple months ag

The £810 I have tried to disburse was funds from over 7 days ago so completely eligible to be disbursed

Can anyone help this

Initially Amazon gave the £810 as available to disburse (even confirmed it was successful)

Any ideas why our disbursement from 6/8-7/8 as been cancelled. Cannot find out why this as happened and as never happened to us before. Anyone else had same issue. Also the funds from todays sales is still showing zero which as never happened to us before either. Thanks